What do you like best about the product?
This is an excellent tool for competitive analysis. The user design is intuitive, the search options allow for customization (boolean search, intelligent search). The results are highlighted for ease of review. There is also a chat function with quick turnarounds, and the team is overall responsive and constantly looking for feedback and improvements. The export function for financial tables are very convenient (hopefully will be implemented for Cdn Banks as well). A big differentiator is its sentiment analysis features - it is a big plus for analyzing earnings transcript, and I'm looking forward to further additional features.
What do you dislike about the product?
Sometimes results that I'd expect to show up would be missing (e.g. company website has changed url so the engine wasn't able to pick up the documents in the results). Support team is responsive can provide a fix immediately), so for someone who expects to gain additional value from uncovering the unexpected results for insights, not seeing what you'd expect is a concern. This can be attributed to the users' lack of knowledge in boolean search strings, but as this isn't designed for expert users (and shouldn't be), I see further improvements in the relevancy of search results in the future. Having said that, in terms of search capability, this isn't going to overtake Google anytime soon, so don't expect too much. The "wildcards" don't always work as intended (e.g. I sometimes get more results when specifying a time range than not selecting one). Sometimes the exported pdfs have garbled results (especially when processing custom imported pdfs). Since only partial sentiment data can be exported, some users will have to accept the results as a black box and can't fully analyze the results. Also, browser cache needs to be refreshed from time to time or results might freeze (Chrome).
Recommendations to others considering the product:
Try it out. You'll definitely find some value for your research needs.
What problems is the product solving and how is that benefiting you?
We use this for competitive analysis, the overall understanding of the financial industry landscape, and market sentiment. Having all the data accessible easily and the ability to upload custom documents is a huge time saver. If the search results can be exported easily without too much manual interventions and finesse, this would be huge.