What do you like best about the product?
accuracy of its accounting records and the customization it has to the companys accounting practices
What do you dislike about the product?
customer service is not to responsive you need to have a NXT advisory to receive real support
What problems is the product solving and how is that benefiting you?
N/S
With less administrative lift due to these now automated processes, we can use our time to strengthen our donor relationships, clean up our data, and work on creating an internal staff of strong ambassadors who can easily speak about our work. Not being stuck in front of a computer screen and actually being out there and seeing hard dollars being put to work means we can communicate that out to the people who are making it possible.
When I joined Boundless, we were about a $60 million a year general revenue nonprofit organization. This year, we’re at about $180 million. That’s a lot of growth in less than 10 years.
What do you like best about the product?
Very easy to use to upload invoices and to reconcile credit card charges! It aligns with our accounting so well.
What do you dislike about the product?
Nothing, I find it very easy! Hard to complain when you haven't had any issues!
What problems is the product solving and how is that benefiting you?
Like I said, so simple to use and very easy to upload invoices to be paid to my vendors. The ease of reconciling my credit card charges is a huge plus!
What do you like best about the product?
I like how EMS is an integrated Blackbaud solution with the SIS, contracts, financial aid, and tuition billing.
What do you dislike about the product?
Some fields feel like they are in weird places, so the organization could be somewhat streamlined.
What problems is the product solving and how is that benefiting you?
It keeps information related to inquiries and applications all in one place so that staff, faculty, and leadership all have access to the data. Tracking and reporting on the data for board reports is also very important.
The Development Agent is going to help us, essentially, get to everyone, and I think that is really important for us as we are trying to build relationships with our donors.
I didn’t need another system—I needed the time and expertise to use the one we already had in a more thoughtful, strategic way. Advisory+ helped us think beyond basic donation and event strategies to focus on donor engagement, processes, and how to turn one-time supporters into lifelong partners.
Financial Edge NXT’s general ledger streamlines account management and reconciliation. The budgeting tools make it easier to track and adjust budgets in real time, and built-in reports provide clear financial visibility, improving accuracy and supporting better decision-making.
With Raiser's Edge NXT and Blackbaud Net Community, Blackbaud was so ahead of the curve. The seamless nature of the data flow and the transactions coming in—I’ve never seen another system come close to that level of integration.
To me, Blackbaud is on a different level—Salesforce wishes they were Blackbaud.
What do you like best about the product?
I like the gift batch grid view. I can create templates that match my org's needs and edit multiple gifts at the same time.
What do you dislike about the product?
Not all fields can be exported, but there are ways around this which don't require a ton of manual editing.
What problems is the product solving and how is that benefiting you?
Raiser's Edge NXT makes it possible for my team to send bulk email solicitations and invitations using a built-in tool that is easy to use. We don't have to outsource these emails to another product.
What do you like best about the product?
The platform is very user-friendly. From the admin console and reporting functions to the actual volunteer and giving experience. We've been able to onboard, launch, and sustain our platform with ease and convenience. I appreciate the care Blackbaud also puts into customer feedback and elevating the platform based on real user data and input.
What do you dislike about the product?
There isn't anything I dislike about YourCause, however the process for submitting issue tickets tends to be a bit more clunky than I'd like. Luckily we do not frequently run into issues.
What problems is the product solving and how is that benefiting you?
YourCause has allowed us to create a dedicated, quality space for employees to engage with our community programs. It's provided performance efficiency, a better user experience, and has made giving through employee programs more accessible and customizable.
What do you like best about the product?
One of RE NXT’s strongest advantages is its ability to support accurate, efficient data management. The platform streamlines data cleanup by identifying potential constituent matches, supporting duplicate-record resolution, and incorporating National Change of Address (NCOA) functionality directly into the workflow. These capabilities help improve data quality, reduce manual review time, and maintain more reliable constituent records. The Fundraising work center provides a centralized, actionable view for gift officers and fundraisers. By highlighting outstanding actions, open pledges, and portfolio priorities, it helps teams manage follow-up more consistently and focus on high-value donor activity. The inclusion of Prospect Insights in the same area further supports data-informed portfolio growth by helping fundraisers identify and evaluate prospective donors. The dashboard functionality makes performance data more accessible and actionable. Users can quickly review key metrics, drill into underlying records, export results, and create targeted lists for deeper analysis. This supports faster decision-making and enables teams to move from high-level trends to specific constituent or campaign-level insights. RE NXT’s standard reporting tools provide practical access to financial, fundraising, donor, and event data. These reports help teams monitor activity, identify trends, evaluate performance, and generate insights that can inform fundraising strategy, stewardship planning, and operational decisions. The integration between RE NXT and Constant Contact adds operational value by helping keep constituent contact information current and providing visibility into recent email communications. This connection supports better data consistency across systems and gives staff additional context for donor engagement and follow-up.
What do you dislike about the product?
Blackbaud continues to transition functionality from database view to RE NXT. During this migration, users must work across both environments because several key features are not yet fully available in RE NXT. Constituent record load times also remain a significant operational challenge, particularly when staff need to enter or update large volumes of information efficiently. As a result, I continue to rely on database view for certain data-entry workflows. Blackbaud appears to be aware of these challenges and is incorporating user feedback into its RE NXT development roadmap, including prioritizing high-impact features and improving input processes to make the system faster, more efficient, and more user-friendly.
What problems is the product solving and how is that benefiting you?
RE NXT helps address the challenge of fragmented donor information by centralizing key constituent data, documentation, and engagement history in one system. This allows staff to quickly access a donor’s record and review the information needed to support informed decision-making and timely follow-up. The ability to attach important documentation within the gift, constituent, action, or opportunity tabs reduces the need to search across multiple locations and improves workflow efficiency. Additionally, adding a donor profile photo supports faster identification during events or meetings, helping staff provide a more personalized and prepared donor experience.
What do you like best about the product?
RE NXT is very easy to use and integrates well with many other systems such as Almabase. We are hosted by Blackbaud and find this very beneficial for remote access, the updating of the system, along with the safety of our data. The performance of the system is always quick and reliable. If there is an issue, there are multiple ways to receive assistance from the chat function, knowledge base, and the option of a human agent. The chat bot operates intuitively and usually is able to assist with solving an issue or providing direction. As all platforms, the pricing for Blackbaud's RENXT seems to be aligned with other services available in the marketplace. I prefer Blackbaud as it really is a one stop shop for all your fundraising needs with easy integration to services that they may not directly offer.
What do you dislike about the product?
Currently there is still a gap between what the Raiser's Edge database can do versus what RE NXT can do. Though I understand that the platform is incredibly robust, sometimes the movement between the two versions can be frustrating and/or limiting.
What problems is the product solving and how is that benefiting you?
One of the greatest things that RE NXT can now handle is the electronic tax receipt. Being able to push a button to issue the tax receipt directly to the donor by email has easily saved hours per day in our administrators day....even week. In the past the manual processing of tax receipts through a mail merge has been a painfully slow process which usually saw the administrator have to block of hours to a full day for creating and processing the receipts, plus the postage and organizing the mailing.
What do you like best about the product?
We really started using FE NXT during COVID, and the ability to attach the invoice, credit memo or receipt was especially important since I didn’t have my office filing cabinet at home. The “copy previous invoice” feature has been particularly useful and saves a lot of time.
What do you dislike about the product?
Database view listed the vendors I’d used most recently (and usually most often), so I could get to them quickly. That feature doesn’t exist in NXT, which means extra clicks and more searching just to find or re-open a vendor.
What problems is the product solving and how is that benefiting you?
As mentioned previously, we were storing our invoices in filing cabinets. Since 2020, all of our invoices are stored in FE NXT, making them accessible at any time, from any location. This also means no pulling and re-filing of invoices for auditors!
What do you like best about the product?
The system is easily customizable for your particular company's needs. The reporting functions are especially helpful to see how your company is meeting its goals at any point in time.
What do you dislike about the product?
Despite all the customization possibilities, there are limitations as well. As a foundation rather than the non-profit charity organizations that RE seems to be designed for, we are not as donor and dollar focused.
What problems is the product solving and how is that benefiting you?
RE is making it much easier to refine our data on a daily basis. We can keep records on our ministries and donors, then run reports as needed to be sure we are collecting the same information on all of them.
What do you like best about the product?
It ties in seemlessly with the other Blackbaud K-12 Education products.
What do you dislike about the product?
Since it is a very powerful software package, learning and remembering all of the functionality can be difficult as can configuration. We jokingly say around here that the problem was beacuse one checkbox wasn't checked in configuration.
What problems is the product solving and how is that benefiting you?
Tuition Billing is tied in seamlessly with the accounting system. This reduces the amount of time we have to spend setting up billing for all of our students. Accounts payable is also becoming more seemless and I am looking forward to the new AI integration with AP Invoices that should reduce time in entering data.
What do you like best about the product?
The ability to have access to multiple constituent records and create actions and customize queries and lists.
What do you dislike about the product?
There is sometimes a lag or times when the system is down.
What problems is the product solving and how is that benefiting you?
Consolidating and refining our constituent records and helping streamline our gift processing.
What do you like best about the product?
I love the ease of making donations. The number of charities that are included. The ability of me as an administrator to help our teammates navigate the site, and the fact that I can see their account.
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
YourCause makes it easy for every teammate to cancel, add to or modify their giving without the need for someone on our team to step in (although we are always available to help)
I felt pretty confident that our donors would use the donor cover option. We’ve saved a little over $12,000 by using the donor cover option, creating a measurable and recurring source of incremental revenue.
Coming out of COVID, our retention of newer participants was really low. Only being able to email them at that time really hindered our ability to meet them where they were. We wanted to reach this audience through other channels and once we implemented Nuclavis and created an omnichannel approach with better internal communication, we doubled our participation levels in one year.
“Chart Health Advisor is a great tool. After spending some time with it, I made significant improvements to my chart of accounts and increased my score from the low 70s to 92. I can confidently vouch for both the functionality and the experience of using the advisor to drive meaningful cleanup.”
Blackbaud's team is always helping us discover new reporting and data insights, which has made a meaningful difference in how we track and understand our results.
Coming out of COVID, our retention of newer participants was really low. Only being able to email them at that time really hindered our ability to meet them where they were. We wanted to reach this audience through other channels and once we implemented Nuclavis and created an omnichannel approach with better internal communication, we doubled our participation levels in one year.
Having structured data allowed us to align metrics with actual prospect data. It was revolutionary in helping us prioritize prospects and streamline decision-making.
