We have heard so much positive feedback from families since adopting Blackbaud’s Total School Solution.
Blackbaud Award Management has assisted us with providing our campus the tools and data necessary to begin streamlining our processes and provide a single point of entry for our students to access scholarships. Since implementation, our utilization is close to 100% for all funds housed within the system.
30% increase in fund utilization after California State University, Long Beach implemented Blackbaud Award Management
BBGM is a great tool
What do you like best about the product?
I like the dashboards and the ease of use for the applicants and reviewers.
What do you dislike about the product?
I would like there to be a better workflow through the grant cycle that forces review and approval before things move on. I would also like better integration with NXT.
What problems is the product solving and how is that benefiting you?
We had program officers with separate applications and information management systems. This allows us to be consistent across funds and makes reporting more efficient.
Easy to use & great for collecting numerous data points
What do you like best about the product?
It's great to have a LOT of donor information in one place (contact info., giving history, notes, attachments, action items etc.), it seems to interface really well wi the rest of the Blackbaud products & they do a great job offering informational/educational sessions
What do you dislike about the product?
It does take a little bit to get used to the system, and there are parts such as the report builder that could be a little more intuitive.
What problems is the product solving and how is that benefiting you?
Like mentioned previously, it is a great place to house & maintain donor and supporter information. It helps us pull financial reports rather quickly, and get an easy snapshot of where our organization sits in comparison to our goals.
151% increase in donors and 134% increase in dollars, year over year, after implementing a strategy of text first, phone call, and customized email - seen by St. Lawrence University using Blackbaud Guided Fundraising. In addition, 51% of text respondents pledged, donated, scheduled a callback, or updated their records.
We saw an immediate ROI with the ease of our ticketing from the guest perspective with Altru over our previous point of sale provider.
Akron Zoo added 2,000 new memberships, experienced 75% fewer customer complaints about ticketing and used 50% less staff time to manage software and online ticket sales after adopting Blackbaud Altru and supporting XTruLink solutions from Blackbaud partner SwipeTrack.
The best fundraising and constituent management product gets even better
What do you like best about the product?
RE NXT is intuitive and user-friendly. The question mark in the upper right-hand corner makes it easy to find information about the screen you're using, and how you should be using it. One of the best things overall is that to use NXT, Blackbaud pushes its clients into best practices. You have to go out of your way to use the system incorrectly - which is a complete 180 of the classic RE, or DB view. From looking at pledges and their payments to adding relationships and not having to guess what is the correct relationship/reciprocal combination, to the work center, it's all fantastic. Plus, you don't have to worry about the added layer of Citrix if one is only using the webview.
What do you dislike about the product?
1. Constituent matching leaves a LOT be desired: event registrations, donations, and tributes. Creates a lot of duplicates. 2. Lack of controls process with gifts: no batch commit control report when approving batches in webview. 3. Gift fields such as constituency, gift code, and the ability to apply cash gifts to pledges not available in NXT gifts 4. Unable to search for record types other than constituents (without using lists) 5. Unable to query on the NXT email fields, such as the fields that are available when querying on BBNC fields in database view
What problems is the product solving and how is that benefiting you?
NXT is forcing users to consider how the data is configured and how features are being used. In the database view, it's much easier to get things wrong. Dealing with duplicates and deceased constituents is also a huge improvement.
Easy to use CRM
What do you like best about the product?
RE NXT has been our primary CRM software containing donor information and demographics. It's easy to use and easy to update.
What do you dislike about the product?
Sometimes when multiple people are using it at the same time, it does bog down the server and runs slowly.
What problems is the product solving and how is that benefiting you?
It is helping us to have all of the relevant donor information all in one place and be able to access it across my team.
Blackbaud Award Management saves us 800+ hours of staff time each year
What do you like best about the product?
Blackbaud Award Management increases our efficiency and accuracy in awarding scholarships. It brings our decentralized colleges under one system to vastly simplify the work of both Advancement and Financial Aid.
What do you dislike about the product?
Grid views look like an Excel spreadsheet, but they do not have anywhere close to the functionality of an Excel spreadsheet. For example, you can only sort one column at a time.
What problems is the product solving and how is that benefiting you?
Prior to using Award Management, we lacked consistency in terms of a scholarship's name (e.g., "Smith Scholarship" vs "Dr. Smith Scholarship" vs "Dr. Charles Smith Scholarship") and fund number (some years an award was disbursed from a college's general scholarship fund and in other years it was disbursed from a discretionary fund). Now with Award Management, we have consistency, which makes everything easier to track and steward our donors.
With Blackbaud Enterprise Fundraising CRM at the center of its fundraising operations, the University of North Carolina at Chapel Hill exceeded its landmark $4.25 billion goal for the Campaign for Carolina one year ahead of schedule.
Exceptional Enrolment System- Blackbaud
What do you like best about the product?
• Admissions Inquiry and Application Forms with a Wide Range of Use. • Applicant tracking and re-enrollment in a cutting-edge manner. • The Admissions Committee's Online Efficiency
What do you dislike about the product?
• We occasionally aren't able to receive the results we want when utilising complex/long/or numerous negatives in a query. • Adapting to organisational culture issues such as "name customs," unique reporting requirements, and some flaws in roll-up reporting on couples or families.
What problems is the product solving and how is that benefiting you?
• Earlier it was not secure but now layers of protection allow user groups to get only what they need. • Reaching out to clients to get their input. Particularly withinside the beyond five years, Blackbaud has hugely progressed their hobby in being attentive to their clients.
It was all about us being on top of what we needed and Blackbaud always responding. … Every question got answered whether on the spot or afterwards with backup.
Implementation & Blackbaud Partner Network Quote: ?Something Blackbaud did a great job with was helping to hook us up with additional partners. So really being open honest and up front about what was and was not going to work in the software for our needs, and saying, ‘You should work with this partner,’ really helped us have the perfect marriage of products.
Guest experience improved just as a result of staff experience improving.
200 memberships added within 1 year of Blackbaud Altru adoption at Dayton Art Institute
Blackbaud Enrollment Management System
What do you like best about the product?
I appreciate the amount of help that is flexible. They are always trying to make adjustments and updates in order to make the system. They are too good at their service.
What do you dislike about the product?
There were no issues to be unlike. overall their system was good.
What problems is the product solving and how is that benefiting you?
I was able to track contracts well, admission steps so easily, and uploaded documents are easily organized and proffessional.
Best Enrollment Management System ever I used
What do you like best about the product?
The system is providing admission candidates with a single login experience to apply and manage their admission process.
What do you dislike about the product?
As of now, there is nothing which I do not like about the product. It is almost goo as compare to other vendors which are providing same services.
What problems is the product solving and how is that benefiting you?
It will very useful to manage the admission process in a single product. We do not need to manage any external application track admission process.
I never imagined our grantmaking system and processes would look so different today than they did 20 plus years ago. In partnership with Blackbaud, we have been able to take advantage of innovative technologies to implement streamlined processes and be as efficient as possible.
Top Notch Customer Service
What do you like best about the product?
BB is constantly updating and trying to find solutions for efficiency and has excellent resources available for guidance as well as a responsive and helpful online help desk.
What do you dislike about the product?
There are some learning curves involved in BB EMS and with that comes frustration. But rarely have I had a problem that they've left me waiting to find an answer. Their team helps find solutions!
What problems is the product solving and how is that benefiting you?
Recent frustrations have been with creating and issuing contracts. But the Chat Support and the help links to resources at my fingertips have kept that to a minimum.
I’m a huge believer in wealth analytics, and I’ve used Blackbaud products for about 20 years now.
When the food bank used Blackbaud’s predictive insights to set ask amounts in direct mailers and major donor letters, 36% of recurring donors increased their gift amounts, adding $667,700 more revenue in comparison to the previous year.
Our consultant has made the process so much better. He absolutely represents Blackbaud well.
Operations manager
What do you like best about the product?
I can search for transactions and open up detail quicker than the database view.
What do you dislike about the product?
I haven't figured out how to use the reporting feature but I'm sure it is easy.
What problems is the product solving and how is that benefiting you?
I quickly search for transactions that I have posted to our accounts payable using FE nxt and also search for payment history.