I've always had excellent customer service from Blackbaud. The value is so worth it.
(COVID-19)Blackbaud Guided Fundraising has been critical for Winthrop University during the pandemic. Our student callers were able to work remotely and held a thank-a-thon. We have received great feedback from our donors for keeping the students employed. The follow up email and text options take our call center to a new level.
(COVID-19)We realized that if we had not moved to cloud-based solutions [Blackbaud’s education management solutions] when we did, we would have never been capable of pivoting and keeping our classes running after the COVID-19 epidemic hit Idaho.
(COVID-19)Blackbaud helped the University of Queensland (UQ) in Brisbane, Australia launch a peer-to-peer fundraising campaign for COVID-19 vaccine research, which engaged 2,600 people around the world and played a role in overall fundraising of $23.5 million through all sources.We are incredibly grateful for Blackbaud's support in our efforts to facilitate philanthropic giving to accelerate COVID-19 vaccine development at The University of Queensland, said Jennifer Karlson, pro-vice-chancellor of advancement. The technology has been a critical gateway for the UQ community to give to this important cause.
(COVID-19)Cincinnati Zoo and Botanical Garden grew donors by nearly 500% in just days by meeting people where they were during COVID-19—in their homes, on their devices. We wanted to remain relevant while also offering a message of transparency and hope. We will get through this together. We are a creative, resilient community.
(COVID-19) Donors could post their inspirations for giving to the foundation's Emergency Coronavirus Fund in their posts and easily share with friends and families through social media. Staff could add in offline donations to the total, while using the page to acknowledge a variety of in-kind donations, from pizza and other meals for hospital workers, to protective masks a family made on their 3-D printer. The fund raised nearly $100,000 within two months. ?I think everyone agrees that we're all in this together, and we're all going to get out of it together. We were capturing the passion around that, said Garnet Health Foundation President William Dauster.?
I’m not a graphic designer, but I have a background and love for graphic design, and I really liked that side of(JustGiving from Blackbaud)—the practical side of setting it up and how we could change our logos, customize, and use our brand. I thought that was really great and better than what similar platforms offered.
Associate Director Jennifer Schmitt ?seesthe value of the seamless integration of JustGiving from Blackbaud with cloud-based solutionsCHIpreviously had in place:BlackbaudeTapestry® for donor managementandBlackbaud Merchant Services™ for paymentprocessing. ?Adoption of JustGiving wasfairly simple anda huge timesaver thatshe knew at the outset would make my life so much easier with the consolidation ofaccounting, reports and donorlists in one place. All the donor information went right into my database, Schmitt said. She had already come to rely on the efficiencies ofBlackbaudeTapestry, whichmakes it easyto runqueriesand set up user-defined fields
Belen Jesuit previously mailed coupon books to parents, and parents would then either mail back their tuition checks, one by one, or bring them to the school. With Blackbaud Tuition ManagementTM, Belen Jesuit not only handles nearly all payments online but eliminated nearly all paper checks. It definitely helped with delinquency, said IT Support Administrator Bryan Lorenzo. In fact, Belen Jesuit saw the number of delinquent accounts drop by at least 50%. Before, parents would have to go in and manually pay online, Lorenzo added. When we switched to automatic payments, it drafts to a bank account or charges to a credit card automatically.
Great product for fundraisers
What do you like best about the product?
Great UI and user friendly. Clean way to keep your donor databse in line.
What do you dislike about the product?
Preferred using NXT to standard Raisers Edge because it was more use friendly and updated
What problems is the product solving and how is that benefiting you?
Great databse software
(COVID-19) Gleaners' Community Food Bank of Southeastern Michigan launched its Powered by Food Initiative—an online fundraising campaign to keep kids healthy and fed—the same day Gov. Gretchen Whitmer announced the state would close schools, and within hours community support started to flow in. The Gleaners team also created a COVID-19 Response portal that included local updates, resources and a direct link to the donation form.Just as the food bank quickly pivoted on the communications and fundraising front, with an approximate increase in online fundraising of 1,100% during the second half of March compared to last year. The food bank credits a robust and flexible technological platform for allowing them to establish COVID-19 content while handling significant website traffic increases, according to Stacy Averill, senior director of community engagement and PR for Gleaners. Blackbaud provided consistent technological support and a platform capable of handling and implementing quick-paced updates and financial management, while
(COVID-19) Food Bank of Central and Eastern North Carolina saw a spike in daily online donations beginning March 13, as the state’s government began asking citizens to take precautions. Donations intensified as the food bank shared a story of need and response through COVID-19 emails, website messaging and media. Totals for the second half of March reflected a 1,075% increase in donations over the same period last year, when the food bank had a major fundraising drive. To Samantha Wright, director of development operations and analytics, the uptick reflects the trust supporters put in the 40-year-old food bank, which now serves 34 counties in North Carolina. Really, it’s just so humbling and moving, she said. They’re listening to us, and they’re responding. Blackbaud’s cloud-based solutions for fundraising and payment processing have seamlessly powered those efforts at a time when efficiency has been critical. If we didn’t have these systems and processes in place, the increased volume would have been overwhelming in light of all the changes to our staffing and operations, Wright said.
(COVID-19) Indiana University of Pennsylvania (IUP) immediately moved to establish an online emergency response fund for students, faculty and staff impacted by COVID-19. By March’s end, alumni and friends contributed more than $130,000 to the online fund, which staff could easily manage while working remotely, thanks to Blackbaud Raiser’s Edge NXT® and Blackbaud Financial Edge NXT®. The public research university’s adoption of the cloud-based solutions in 2019 couldn’t have happened at a better time, given the circumstances we are now in, said Heather Andring, director of advancement services at the university, which enrolls more than 10,000 students.
Blackbaud Enterprise Fundraising CRM™ enables us to work smarter and more efficiently and contributed to our reaching the Commit to Georgia Campaign goal 16 months ahead of schedule.
UGA’s Commit to Georgia Campaign • Raised $1.2 billion 16 months ahead of campaign conclusion • Established more than 500 scholarships • Sustained six years of growth in five-year rolling fundraising average, which has risen every year of the campaign
We’ve experienced a 12 percent increase in our retention rate of sustaining donors because of the automation and the various efforts we’ve been able to put into stewarding our donors. We estimate that we’ve saved over 200 hours by having an automated process so that our monthly donors are automatically charged.
The analytics built into Blackbaud Raiser’s Edge NXT, in combination with ResearchPoint—which provides comprehensive individual wealth and philanthropic insights—have helped their organization attract new donors and build deeper relationships with constituents.— The results: a 40% donor acquisition rate, an 18% recapture rate, and a 62% donor retention rate.
Blackbaud Enterprise Fundraising CRM™ provided the insight and flexibility needed to power Boston University’s first-ever, comprehensive campaign, delivering confidence in the data and the reliable foundation we needed to exceed our campaign goal.
When we switched to Financial Edge NXT we were able to leverage the integrated platform that it offers as well as the tools to bring reporting into an Excel environment and so all of this integration and report enhancement has really made the financial reporting more efficient, more timely to all of the stakeholders, whether it’s the internal management team or our board of directors and finance committee.
A game-changer that allowed Calvert Hall to seamlessly tap into online educational publishing offerings is the integration of OneRoster with Learning Tools Interoperability in the Blackbaud education management portfolio. What previously was a truly cumbersome process has been reduced to a single click—how cool is that!
Previously we had a staff member that would send a piece of mail out to every credit card that got declined. So far this year (through mid-October), Credit Card Updater has caught over 700 of these declines in advance. So that saved us not just the mailing costs and the staff time, but it also saved us the lag time that happens between when the credit card declines and when you eventually get the updated information, if you get the updated information at all.
Through our partnership with BB we’ve been able to provide our patient community with the tools they need to become part of our mission, to become engaged with us, even if they are unable to go out and fundraise, they can do it out of the comfort of their own home.
Colgate University followed best practices in replacing an antiquated CRM system with intuitive technology that’s remarkably more efficient and effective in engaging donors. We saw approximately a 300% increase in people using the system while out with prospects. We knew our gift officers needed these tools, and with a remote staff, the flexibility and access to the data has made the biggest impact.?
Blackbaud Raiser’s Edge NXT has been a game-changer for us. It’s helped our entire team be better fundraisers. It has improved our relationships with our donors in feeling connected to the organization. It’s really made a difference.
The Committee Review feature has saved hours of work, but it really goes beyond that. Now committee members can review files on their own time, whether that be on a free period sitting under a live oak tree on campus or after school hours.