My organization has improved our database health and our reporting thanks to Raiser’s Edge NXT®. We've also seen improvements in the way Actions and Opportunities are used and recorded due to how streamlined the functionality feels.
Our goal for employee giving was 60% participation, and using Blackbaud Raiser’s Edge NXT we reached 80%, and it's still climbing. I was able to compile lists that helped me keep track of all of our employees, their giving history, and customized my approach to ask them to donate.
Prospect Insights also showed relationship managers that they had been focusing on prospects not likely to give, which allowed them to reduce portfolio sizes by 10%.
Easy to stay organized
What do you like best about the product?
It is easy to track candidates from start to finish. Has a nice UI for candidates.
What do you dislike about the product?
Hard to find where things are hiding when you haven’t used it for a while and to find all the different locations notifications are kept.
What problems is the product solving and how is that benefiting you?
It is keeping all the steps of the process, events and reporting organized and in one place. It makes our admissions team more efficient.
Fees were a significant barrier for many of our donors wanting to give online, but with Complete Cover, this issue is no longer a concern. We have saved nearly $2,000 in fees.
Every hurricane is different. They hit communities in different ways; but in 2024, Tropical Storm Debby, and Hurricanes Helene and Milton impacted southwest Florida’s Gulf Coast in ways that most of us had never witnessed. At a time of heightened anxiety, turmoil, and uncertainty, Blackbaud helped pave the road back to normalcy for the Ringling College community. Over $80,000 was raised online toward disaster recovery for our students, faculty, and staff through the Hurricane Relief Fund, providing financial aid for students, emergency grants for loss of employment, and support for overall student wellness and mental health.
Fundraising Efficiency: Blackbaud Enterprise Fundraising CRM has significantly improved the efficiency of processing donations. It now takes about 25% of the time to process each donation compared to the old system. * 75% time-savings processing donations
The original decrease in delinquencies Gonzaga experienced in the initial months following implementation has only improved over time, now falling to roughly 70 percent fewer late payments than prior to the Total School Solution.
Blackbaud requires industry best practices in terms of security measures and has the resources to secure these systems way more than schools like us could if we were hosting them ourselves. It’s very comforting as a customer and for our parents and families to know we’re in the good hands of a company like Blackbaud.
Integrated and Well-Organized Experience
What do you like best about the product?
Blackbaud consistently updates its Enrollment Management System and focuses on streamlining financial aid awards, assigning and generating contracts, and integration between Blackbaud Billing Management and Blackbaud Tuition Management. Blackbaud Enrollment Management System makes it incredibly easy to update and enter student information. We use the software on a day-to-day basis and have found it incredibly easy to implement into our admissions process. The customer support through Blackbaud is always incredibly helpful, whether it's through Blackbaud Knowledgebase articles or Case Central.
What do you dislike about the product?
At the moment, the only downside we have noticed for Blackbaud Enrollment Management is the inability to assign three signers to an integrated contract.
What problems is the product solving and how is that benefiting you?
Blackbaud Enrollment Management System has been working on streamlining the admissions process by creating a way to batch assign financial aid and contracts. This has reduced the time it takes to apply financial aid and generate contracts for our students by more than half the time it previously took us in prior years.
Blackbaud Enterprise Fundraising CRM + Blackbaud Cloud Operations was a strategic move that has not only improved our technical and financial efficiency but also positioned us to better fulfill our mission and engage with our community. The future is promising as we continue to integrate and adopt new features, ensuring we remain at the forefront of innovation and security.
Financial Edge NXT allows us to easily show donors how their contributions are being used. We can demonstrate the impact of donations on their home-building projects and provide detailed financial data, which is crucial for maintaining donor trust and support.
I am the data base administrator for our Foundations
What do you like best about the product?
Blackbaud Grantmaking is easy to use for entering grant information. I also appreciate the available customer support.
What do you dislike about the product?
Creating forms is something I dislike about Blackbaud Grantmaking. I have limited experience with this, but feel like there should be an easier way to do it rather than such a process. Also submitting applications through Blackbaud. We no longer use this feature because our Trustees did not like the finished product when printing out the applications. My review ranking of the online proposals was low due to us no longer using it and I am unfamiliar with the new features. We may explore this option in the future.
What problems is the product solving and how is that benefiting you?
Blackbaud Grantmaking is a good database to keep track of our grants and our history with organizations.
BlackBaud Grantmaking is the best software for processing Grant proposals and subsequent payments.
What do you like best about the product?
BlackBaud Grantmaking has made the grant process more efficient and easier to track. All the necessary information is on each Grantee's account and available when needed.
What do you dislike about the product?
Some of changes are not easy to navigate. Thankfully there are many helpful webinars to access methods to accomplish whatever you may need for your account.
What problems is the product solving and how is that benefiting you?
More forms and templates for record keeping.
The integration of Blackbaud Enterprise Fundraising CRM and Salesforce Marketing Cloud facilitates more effective engagement with constituents through streamlined data management. Our system records all communications within the CRM platform, while Salesforce Marketing Cloud manages emails and related tasks. This setup enables precise monitoring of interactions, including open rates and other engagement metrics.
long time user
What do you like best about the product?
i enjoy using blackbaud for the billing of our tuition and misc fees. the program is very user friendly and easy to manage. i have been using blackbaud since early 2011 and it has gone through some changes but in the right direction. the reports are also a great resource to use and there are many options to choose from. you can create and manage your own created reports to your personal needs. customer service is great although i am use to calling or emailing my account manager Doris she is amazing and so knowledgeable. i am a frequent user of blackbaud and use it on a daily basis.
What do you dislike about the product?
if there is one thing that blackbaud could upgrade on their end it would be the aging reports. it would be so helpful if we could pull a report from a specific date and dating back. i like the reports but pulling a specific date from 5- 10 years ago can be so helpful.
What problems is the product solving and how is that benefiting you?
tuition billing and monthly statements manually mailed out. the follow emails for failed payments. late fees and failed payment fees automatically posted.
Easiest Platform you can Imagine
What do you like best about the product?
The customization of reports and ease of setting up accounts/vendors is great
What do you dislike about the product?
you can't print your reports from the site you have to download a pdf format first
What problems is the product solving and how is that benefiting you?
month end is a breeze now with saved "favorite" reports.
Makes applying and enrolling a breeze
What do you like best about the product?
The process allows for users to easily upload report cards and apply for themselves. The checklist we can assign assists the users on how to create their applications. It eliminates the need for paper copies of grades, transcripts and applications.
What do you dislike about the product?
The backend can be difficult to use for contract building and assigning families to payment portions. I'm not a member of the admissions team but the IT department has had to serve as a help for admissions because the backend options to building contracts and assigning them can be difficult to grasp for non tech people.
What problems is the product solving and how is that benefiting you?
Parents/candidates can easily create their own accounts and apply to the school. We assign checklists which allow for the candidates to upload the materials on their own and remove a ton of the manual entries from the Admissions team. This eliminates human error as uploads of report cards avoids manual entry for thousands of candidates. We then can easily transition the candidate profile to a student profile and work in schedules.
Thanks to a more rigorous prospect management system supported by Prospect Insights, we are seeing a continual increase in giving and more people rallying around us as we work to create a more inclusive community for people with disabilities.
By targeting non-donors or lower-level donors whose target gift range is more closely aligned with Presidents Club and who score highly across the other two predictors, we have quadrupled our response rate and increased the number of Presidents Club donors via direct mail by 910% year-over-year. This revenue is crucial for meeting our overall fundraising goals, so achieving outcomes like this is amazing.
User friendly and rich in detail
What do you like best about the product?
It's a one-stop shop to help track clients, activities, appeals, emails, payments, and much more! The customization is endless, really. If there is a function that you need to track/report/list, there is a way to do it on Raiser's Edge NXT.
What do you dislike about the product?
I do not find the Database version very user friendly. Occasionally there are SO many options that it is hard to decipher which one is best to use.
What problems is the product solving and how is that benefiting you?
It helps us keep up with where each client is in the process, whether they are a propect or already a client. We use it to track actions so that no one falls through the cracks.
BB Enrollment management has changed the way we operate
What do you like best about the product?
The functionality of it is very easy to use
What do you dislike about the product?
The chat is difficult to use at times and not always helpful
What problems is the product solving and how is that benefiting you?
It has streamlined our process and has allowed us to easily maintain our pipeline. It also makes tracking events and follow up communications much easier to track
Solid and Economical SIS with Room to Grow
What do you like best about the product?
Blackbaud SIS is economical, user-friendly, and Blackbaud's commitment to ongoing development is evident in their frequent updates.
What do you dislike about the product?
It needs further development in key areas like robust reporting (SAP, state/federal) and API support.
What problems is the product solving and how is that benefiting you?
Blackbaud SIS provides a user-friendly platform for managing student data, improving efficiency and accessibility.
Simply amazing!!
What do you like best about the product?
Works very seamlessly with all of our other products when it comes to intergration. Support is very helpful when needed. Set up if very easy to implement.
What do you dislike about the product?
I would say a downside is it could be a bit more user friendly for people not too tech savy.
What problems is the product solving and how is that benefiting you?
Scheduling has been very easy and helped up tremendously.
Easy to Use and Navigate
What do you like best about the product?
I like that the system is very user friendly and they also have the knowledge base as an extra resource for when we need assisatcne w/ the site.
What do you dislike about the product?
The wait times for customer service is way too long.
What problems is the product solving and how is that benefiting you?
Assisting with education billing and accounting