BMC Employee Engagement Playbook

Investing and intertwining everything mentioned in the question has helped us retain our employees, attract incredible talent, and evolve our customer and partner relationships that bring so much value to our ecosystem. The connection between DEI, ESG, and CSR has become a loop of impact. We’ve seen a shift in our culture to where our employees are coming to work with more empathy, listening, and a greater sense of community after using their skills to volunteer with nonprofits or mentor future tech leaders in historically excluded communities across the globe.

Wendy Rentschler

bbcon Gives Back with Virtual Volunteering

A project like this would have required more effort than our CSR team had capacity for and partnering with Goodera made it possible. It was great to be able to provide the parameters and delegate the tasks to Goodera to complete that would normally take us a long time to do. They used their robust network to find nonprofit partners and facilitators across the globe, in multiple time zones. We were able to plan volunteer events for bbcon that allowed access for people to participate in their time zone. Goodera identified the projects, found the right facilitators and found the nonprofit beneficiaries for the projects. We had a weekly meeting cadence leading up the to the event, but beyond that the Goodera team handled everything, and I could just manage via email.

Melissa Britton

Columbia Bank Volunteer Program

Our volunteering program creates opportunities for employees to donate their time throughout the year. Through our events, we can support specific causes that the Bank has identified as focus areas, as well as organizations that our employees are passionate about. By identifying areas of focus and engaging our employees, we find that it creates a cohesive program that not only makes our team excited but also supports DEI and sustainability initiatives. Currently, our areas of focus include opportunities that support affordable housing, community service, economic development, and opportunities that revitalize and stabilize communities. We ensure that this is well-known throughout the company so that when we engage employees, they always have these goals in mind. To support DEI, we leverage our Employee Resource Groups (ERGs) to recommend initiatives that matter to them and their cohort. By leveraging our own diversity, we’ve been able to make an impact through reading to minority students at urban schools, coordinating Women’s Build Days, supporting a Pride Month community block party, and more. Additionally, we’ve continued to promote sustainability throughout the Bank. We believe that before we ask others to consider sustainability, we must first do the same. At the Bank, we’ve reviewed our recycling program and products we use, installed electric charging stations, and rolled out a hybrid work program – all to support environmental sustainability. In turn, this sparked ideas for our volunteers, and we launched our first-ever clean ocean event, where volunteers worked to clean debris off beaches. Since then, we’ve helped clean parks, planted trees, and more. In short, your company must practice the change you want to see. We find that when we set the example, it helps invigorate employees, so they are always engaged and have our areas of focus in mind.

Minoska Mateo

Employees at Land O’Lakes Exceed Expectations for their Annual Giving Campaign

Be connected to your account manager! We set up weekly calls with our account manager, which was super helpful for a smooth launch. He made sure we had the right people involved in the right conversations. He had experience working on giving campaigns on the platform with other clients. He was also able to provide us with items to consider or think about when building out our giving campaign.

Kelly Bukowski

Skills-based Volunteering with HCA

IT Community Day “gave you a sense of purpose and that your everyday skills utilized on the job was able to truly help an awesome community nonprofit organization.”

HCA employee

Uncovering the Purpose Behind the Withum Way

For 2023, I’m excited about tracking board member participation. We have struggled with tracking board membership effectively, so I’m looking forward to having WithumCares give us that transparency. It’s valuable from a business development perspective but also ensures we align our core values to the organizations we support and do so equitably. We also want to give our team members visibility into their impact. We ask them to show up and get involved throughout the year; now, they can see everything on a dashboard. Philanthropy is part of their career development, performance evaluations, and promotions at Withum. So having that at their fingertips is valuable. WithumCares enables us to capture impact in totality – here is the impact you had as one person, and here’s what we achieved as a firm. We take the data, pictures, and video captured by our team members at their events and create an impact video. These videos are fantastic ways for us to relive those moments and share a piece of our brand story and what makes Withum special. Purpose is at the heart of what we do. As a company, if you don’t have a purpose, then what are you doing, why are you doing it, and where are you going? Withum’s purpose statement is to be a catalyst for growth and success – for our people, clients, and communities. It’s important to remember that we’re all consumers. People want to engage with a company and brand that shares their same vision, values, and beliefs, so that purpose has to be transparent. And WithumCares, YourCause, will help us tell more of that story.

Heather Campisi
Joshua Rodgers
Director, Donor Engagement

The integration between Raiser's Edge NXT and Feathr is solid and we trust it. We've built a first-time donor drip series of emails triggered by the first gift date field in Raiser's Edge NXT, and it's working reliably. Overall, it's a big net positive.

Bekah Crouch
Student Services Coordinator

The recent implementation of Blackbaud's software has been a smooth transition. The people we have worked with to get this up and running have been phenomenal. The user interface is intuitive, making it incredibly easy to navigate. Blackbaud is proving to be incredibly reliable, ensuring a smooth user experience. We trust Blackbaud will be a game-changer for our school!

Customer Story

Greenwood College School saw a dramatic 80 percent decrease in the amount of help desk support needed because there is now a single portal to access financial, academic, and co-curricular information. Jonathan Tepper credits this to the connected system of Blackbaud solutions Greenwood now has in place.

Melissa Williams
Chief Development Officer

Feathr integrates directly with Raiser's Edge NXT. Anyone added to our Raiser's Edge NXT database is automatically added to Feathr and into our marketing workflow executed through Feathr. Since implementing Feathr in April, it has almost doubled our audience by capturing who visits our site.

Waquas Hassan
★ ★ ★ ★ ★

Best CRM for Donor Management

What do you like best about the product?

Modern, user-friendly web interface that makes powerful fundraising tools accessible

What do you dislike about the product?

A significant barrier for many non-profits, especially smaller ones, is the high price tag of Raiser's Edge NXT.

What problems is the product solving and how is that benefiting you?

Centralized Constituent Relationship Management (CRM) system. It brings together every piece of donor data—including giving history, communication records (emails, notes), event attendance, volunteer activity, relationships, and personal details—into a single, unified record

Sheryl Morris
Manager, Data and Strategic Insights

We chose Raiser's Edge NXT because it provided the comprehensive support and functionality we needed to transform our data management and fundraising strategies. The moment we saw what Blackbaud could offer, it was like a penny dropped—we knew this was exactly what we needed to move forward.

Thomas Kinney-Nicol

The simplified structure also allowed us to introduce new processes for managing prospect portfolios, ensuring fundraisers were focusing on fewer, higher-potential relationships while maintaining clarity across the pipeline. This shared understanding has created a more cohesive approach to fundraising, ensuring that everyone is aligned toward common goals.

Jennifer Walen
Director, Data and Systems

Blackbaud Raiser’s Edge NXT made it possible for us to complete a $75 million campaign for economic justice with effective moves management tools and gift tracking reports.

Karen Ann Tuecke
Partner in Mission

Blackbaud eTapestry has played a key role in helping us meet—and in many cases exceed—our organization’s fundraising and engagement goals. By providing a centralized, easy-to-navigate system for managing donor relationships, we've been able to strengthen our stewardship efforts and improve donor retention. We have increased our online giving by 400% and the number of estate plans in our system tenfold.

Arizon Tobyne

We’ve raised thousands of dollars with Blackbaud’s Online Donation Forms and over $14,000 raised just for one event, which is a lot for our small organization.