Customer love for Crunchtime

What do you like best about the product?

Developing systems and routines that allow us to excel at the basics of running a QSR. Basics meaning food safety, proper temps, completing daily checklists and allowing visibility into all stores on a daily basis

What do you dislike about the product?

Woould like more customizable options for specific stores, currently most systems and routines are build for all stores

Recommendations to others considering the product:

Zenput allows visibility into all our stores on a real time basis, it allows us to pictures in real time of what our stores look like on a daily basis. Not only are we telling folks what is important, Zenput allows us to follow up and track what is important

What problems is the product solving and how is that benefiting you?

Temperatures, Food Safety, Daily pictures,, lot and landscaping pictures, store surveys . Pre Shift Covid checks, Covid sanitation schedule. Zenput goes beyond just operations all areas of our company are finding ways to use it

What do you like best about the product?

The Simplicity of the reports helps us review things quickly

What do you dislike about the product?

The fact that the Minimum store count is 5 We have 3 units but needed to pay for 5 licenses

Recommendations to others considering the product:

It will help make days easier

What problems is the product solving and how is that benefiting you?

Follow up has been easier

What do you like best about the product?

The ease of use is what I like the best.

What do you dislike about the product?

I really can't think of anything that I dislike.

What problems is the product solving and how is that benefiting you?

This solution has helped make our general liability and worker's comp. claim a more smooth process. It is also a quick and efficient way to monitor task across many people at a time.

What do you like best about the product?

We love the fact that we have been able to take a tremendous amount of manual processes and admin tasks, and use Zenput to make them digital. This allow us to have visibility to it all real time. The ability to update and edit any of these forms, processes, or tasks in real-time is also tremendously beneficial since we are a very nimble company that is constantly looking at how we can be more effective and efficient. The dashboards and reporting functionality is a great way for us to review how we are executing as a company, as well as drill into the individual store or shift. We have leveraged Zenput throughout several parts of the organization including Operations, Distribution Center, HR, Food Safety & QA, etc.

What do you dislike about the product?

One functionality that is missing and would be very beneficial is if we were able to assign recurring projects/tasks that are not required to be linked to a location. For instance, we would like to be able to set up recurring tasks like submitting schedules for a District Manager, or other Administrative type activity, that does not necessarily need to be linked straight to a store.

What problems is the product solving and how is that benefiting you?

We have seen a tremendous improvement in our efficiency and execution of all of the daily, weekly, and monthly systems and processes. Our awareness of Food Safety and Quality issues has heightened tremendously, which has helped us address issues much faster throughout the company. Our seasonal menu rollout execution has improved to the point where we are ready for Day 1 of our new menu 100% of the time. The ability to capture pictures helps the above leaders ensure execution is complete.

What do you like best about the product?

We are a large franchise that is spread across multiple states. Zenput keeps our forms easy to manage and easy to track for all above store leadership. I like how we can adapt forms to meet our needs and how everything is updated in the moment. The reporting is awesome! We can see stores that are struggling right away and help them with a plan to get back on track. All in all Zenput is easy to use, it's in the palm of your hand and we love it!

What do you dislike about the product?

The only dislike we have is when we add new team members that are using a recycled company number, it creates a little chaos because it will say that number is already in use. We would also like to see some of the things that can be used on the app transferred to the website: For instance, some of our HR forms would be easier to use and manage if we could fill out forms on the website too.

Recommendations to others considering the product:

If you are looking for something is easy to use, can be easily accessed and easy for your team to buy in to Zenput is a great tool! Training and Support are available to you throughout every process. It has simplified day to day operations for our stores. All of our tools are located in one place and easy for all team members to find. This alone has saved many hours of labor searching for documents. Everything can be stores in the cloud so it is easily accessed by anyone that needs to find the information.

What problems is the product solving and how is that benefiting you?

We have discovered temperature issues through our temp logs. We also have uncovered operational issues that can be fixed quickly because a Supervisor receives the detail immediately. This has helped us stay on top of things and get ahead of them so that we do not have any surprises during audits or health inspections

What do you like best about the product?

We like the fact that we can see real-time metrics for each of our restaurants by single unit, state, region, and by Regional Director.

What do you dislike about the product?

I wish the Franchisee access wasn't an additional paid feature so our Franchisees could take advantage of the platform. Also wish the inspections were sent to the Franchisees in a pdf versus html.

Recommendations to others considering the product:

If you have the means and opportunity to do so, take advantage of all of the features from the beginning with Zenput to get the full experience.

What problems is the product solving and how is that benefiting you?

We are seeing more consistent quality assurance reviews. We no longer have to decipher handwritten reports. We are now able to pull metrics off a single line items by running reports when previously it was extremely difficult/close to impossible to run reports. We are now able to support our Franchisees with additional support by seeing their strengths and weaknesses.

What do you like best about the product?

The customer service is amazing. Everyone is always so helpful and quick to answer any questions I have, no matter how big or small.

What do you dislike about the product?

I don't have any complaints with Zenput.

What problems is the product solving and how is that benefiting you?

Since COVID, our form that gets used the most is our Temp Screening form. This allows everyone to know they are entering a safe workspace and we can keep track of it.

What do you like best about the product?

The application is organized and clear.

What do you dislike about the product?

In some options, it cannot go a step back but returns to the beginning.

Recommendations to others considering the product:

It will make your job easier and save you time.

What problems is the product solving and how is that benefiting you?

Daily tasks of employees and monitoring them when I am not present at the workplace.

What do you like best about the product?

It is easy to you ,it is reliable and efficient. It has enhanced our production since it has helped to get the first hand information from the community on how best or poorly performance the introduced drug is working.it is very reliable since it even involves the images from the field send to the office .it simple since can even be installed on phones.

What do you dislike about the product?

By this little period of use I don't see any shortcoming of this software to indicate .

Recommendations to others considering the product:

Very best ,efficient and reliable data collection tool I prefer it over others for improvement.

What problems is the product solving and how is that benefiting you?

How to get first hand information from the community about any problem, and helps enhance the production and improvement.

What do you like best about the product?

This tool is able to work off line. It gas the most outstanding customization and it has greatly increased on profit. It has eliminated paper work and has increased on data storage space.

What do you dislike about the product?

This is the most suitable platform i have ever used. It has really met our needs and therefore i have no any dislike .

Recommendations to others considering the product:

This is the only software i have used that can continue working offline. It is easy and simple. It also has a very good customization. Its very flexible and saves on time.

What problems is the product solving and how is that benefiting you?

We are using this tool to key in our data and manage various activities. It has eliminated manual and paper work. Our employees are now able to send information fast by just use of phones.

What do you like best about the product?

Zenput has been an excellent tool for us in the 5 years we've used it. We see many more opportunities for uses in the future.

What do you dislike about the product?

There's some functionality that can still be added, but that's nitpicking. No complaints

Recommendations to others considering the product:

Sign up, implement and enjoy. Start slow are start fast, you should be able to get a good return on investment either way.

What problems is the product solving and how is that benefiting you?

Organization, efficiency, reporting and much more!