The cost savings was an immediate impact. At the time on our previous system, we were only conducting inventory bimonthly, so twice a month. When we moved to Crunchtime, our operators moved to conducting inventory every week. And the benefit of doing that is when there are discrepancies or if there are variances, they're getting cleaned up the week that they occur.
We wanted to build sales and repeat visits, and Crunchtime Ops Execution helped us accomplish that. Our performance indicators are up across the board, and 2019 was our greatest year in sales in our company history. Ops Execution has been a driver of this success.
After comparing platforms, we chose Crunchtime Ops Execution because it made it incredibly simple for employees to see what work needs to be performed when, and did a great job of holding them accountable for doing it right and on time. It simplifies and streamlines these tasks, which makes our managers’ lives easier and frees them to focus on improving the customer experience.
Reach directly into every single Wingstop restaurant.
What do you like best about the product?
I have used this in the past, and it has allowed me to remain organized and overall keep accountability. It was straightforward to use, saving me a lot of time.
What do you dislike about the product?
There were only a few things I disliked at the time, I could not integrate other software with zenput, which made it a little tricky; however, I was able to find workarounds!
What problems is the product solving and how is that benefiting you?
It has solved my time management issue. I had a lot of clients- using the software kept me highly organized and made it easy to multitask and assist many customers at once without problems.
[Crunchtime’s] AvT is at the center of what our operators use on a daily basis – it’s huge for them. Previous to us having that, if you were dealing with a food cost issue, lots of time and energy was spent trying to solve those issues. This AvT report just dials that down for us. It gives you exactly what those issues are so you can create a gameplan designed to deal with that issue. It really cuts down on the time it takes to fix those issues. At the end of the day, we all want high-quality operators in our stores and keeping those folks happy and motivated is key. So we need to give them the tools that they can use to succeed.
Prior to having the commissary function, we were trying to have our restaurants talk to the commissary, see how much food they could get, what products they needed. It was very difficult, with lots of emails, text messages, those types of things that just get lost. Crunchtime’s commissary functionality was a game-changer. The commissary tool really allowed us to consolidate our business and treat our restaurants no different than we would the commissary, bakeries, and catering concepts as well. It put us in a unified platform that created a lot of efficiencies from a communication and ordering perspective.
As a manager Crunchtime Ops Execution has helped me be more prepared and be a little more effective. I can focus more on my staff and retaining quality employees in a time that I really need to
What do you like best about the product?
I like the report and how easy is to make inventories
What do you dislike about the product?
What I dont like is that making schedules you have to use a separate app when other apps have on the same system
What problems is the product solving and how is that benefiting you?
Bettwr costing and fast reports
What do you like best about the product?
Zenput is very complete. We use it for our training system and for following up on cleaning lists. I haven't been able to attend your zoom trainings but I would love to so I can learn a little bit more in detail how to use zenput for our every day needs. I think that zenput is very organized and versatile.
What do you dislike about the product?
I wish zenput could integrate with other sofwtares such as harri. I am very content with zenput though, I think it works very well. I wish we could be able to organize the notes by sections on the user end, and that the submissions are easier to see for people on the same group. I guess i need to learn a little bit more about zenput thoug
What problems is the product solving and how is that benefiting you?
Training and following up with deep cleaning in our stores
What do you like best about the product?
ease of use and high availability/mobility highly customizable forms several updates during the year to adress fresh challenges also AD integtation is excelletnt. also want to mention high level of support - how team communicates and carries out changes
What do you dislike about the product?
nothing in particular.. the tool really does what it supposed to do
What problems is the product solving and how is that benefiting you?
keeping grossery stores under control testing campaign preparation and set up before campaign starts auditing operation of different support departments keeping knowledge base (photos) about equipment location in stores
What do you like best about the product?
With Zenput I can really think in BIG. Not 2,3 or 5 locations. 100, 500, 1000!
What do you dislike about the product?
I would really appreciate better information display, better dashboards
What problems is the product solving and how is that benefiting you?
I need fewer audit employees, and the information always have a photo or video that gives it reliability.
What do you like best about the product?
Ease of use and ability to customize to business specific needs
What do you dislike about the product?
App version does not have all reporting options of desktop
Recommendations to others considering the product:
Great platform to utilize for multi report analysis and direct input from the field.
What problems is the product solving and how is that benefiting you?
Inconsistency with updates to forms are a thing of the past with Zenput. Our company has been able to imitate changes to all with one system instead of multiple. We can make changes and instantly have them to the field. Communication barriers are no longer an opportunity
What do you like best about the product?
Ability to assign projects to me for all my storea at one time
What do you dislike about the product?
Would like to be able to have zenput labels app on the phone
What problems is the product solving and how is that benefiting you?
Able to fo my OERs on my phone. Able to assign task to myself to keep me organized
What do you like best about the product?
Ease in creating new forms, following up, creating new tasks etc.
What do you dislike about the product?
Backend reporting could be a little more robust to assist in identifying trends across districts and as a brand.
What problems is the product solving and how is that benefiting you?
Overtime issues- requiring teams to submit for approval. Operational problems are being solved both big and small, anything from a down piece of equipment to slow drive-thru times.
What do you like best about the product?
I love the customer support team, specifically Marcus Andren. Zenput is easy to use and calculates great insight reports.
What do you dislike about the product?
Nothing at this time. Zenput has been able to customize different checklists.
Recommendations to others considering the product:
I would suggest you pilot Zenput first. You will quickly see that Zenput will become a valuable asset in holding your team accountable in completing checklists through Zenput vs. paper.
What problems is the product solving and how is that benefiting you?
We are building a culture in our restaurants to complete checklists to be ready to serve our customers.
What do you like best about the product?
The accountability that comes with it to make sure things are getting done.
What do you dislike about the product?
Really there isn't anything I dislike about it.
What problems is the product solving and how is that benefiting you?
Cleaning tasks, processes, and temp logs.
What do you like best about the product?
The system's flexibility, with all required features for digitizing the entire scheduled tasks and providing analysis basis the data, store-wise analysis. It also keeps management in complete control over operations.
What do you dislike about the product?
can be more flexible, and should incorporate changes and evolve the system as per clients requirement, as not all operations will be the same, few changes in reports format should be permitted or customizable.
Recommendations to others considering the product:
A very dynamic product with all required features for the QSR industry, helpful in recording and monitoring the tasks and its completeness. Helps management to analyse the perfoamnce of equipment and areas of concern.
What problems is the product solving and how is that benefiting you?
All maintenance and preventive maintenance, daily weekly or monthly routine tasks management and tracked using zenput, with alerts to respective team member helps in fast resolutions and minimize breakdowns.
What do you like best about the product?
Zenput has helped us with many aspects of our business including standardization, compliance, accountability, tracking and organization.
What do you dislike about the product?
In certain situation the hierarchy structure does completely fit our needs, but does 90+ percent of the time.
What problems is the product solving and how is that benefiting you?
We have used Zenput to help us improve our compliance to operations standards. Our Operation Evaluation scores have improved by 10%.
What do you like best about the product?
How easy it is to use in the operations field
What do you dislike about the product?
no reminders throughout the day, just on the first push notification
Recommendations to others considering the product:
This platform is a great way to utilize time in a business and to be able to do visit remotely
What problems is the product solving and how is that benefiting you?
We are using it for virtual visits as our restaurants are far spread out. That we can visit the stores and communicate via the app
What do you like best about the product?
Simple, easy to use. I like that all levels of my leadership team are able to use with ease.
What do you dislike about the product?
I would like a few more automations to be available.
What problems is the product solving and how is that benefiting you?
Daily Operations, Checklists, various procedures.
What do you like best about the product?
It has helped make my job easier and help to streamline our process. I have seen a huge increase in compliance from our team members in the field.
What do you dislike about the product?
So far there are no dislikes with Zenput.
What problems is the product solving and how is that benefiting you?
We have moved our paper safety docs over to electronically with Zenput. With the paper docs it was hard to get each restaurant to comply. Now I see 100% or very close to it each month.
What do you like best about the product?
Knowing that key systems and processes are being done on time with urgency from many miles away from the actual unit.
What do you dislike about the product?
Zenput is what you make of it. It can become a task and not a tool if managers dont buy in to process.
Recommendations to others considering the product:
Take the time to train it into day to day operations and the results will follow.
What problems is the product solving and how is that benefiting you?
We are solving time and temperature system deficiency early and correcting and coaching from afar. Also using to ensure covid procedures are followed each shift
What do you like best about the product?
Navigation ease. This new platform has made the job much easier and allows for more time in other areas.
What do you dislike about the product?
I would add a few features like auto spell correct, and the ability to save emails or groups for ease of sending.
What problems is the product solving and how is that benefiting you?
The biggest benefit is comparing to our old process, using Zenput has allowed for more time in other areas and our franchisee likes the simplicity. Marcus was great in the start up process and throughout! he quickly made changes and answered questions.
What do you like best about the product?
We like the structure that it gives the restaurant operators along with the ability to assign tasks with deadlines for our operators to follow up with.
What do you dislike about the product?
We like that you can tailor it for your needs. However, any program is as good as training and follow through that we execute. Some programs can be "pencil Whipped" but it's pretty easy to detect the lack of executed compliance on store visits...
What problems is the product solving and how is that benefiting you?
Cleaner restaurants, food safety follow through and a heightened level of accountability..