Customer love for Crunchtime

Crystal Canavan

Senior Director, Technology Innovation Habit Restaurants Inc

At Habit Burger, our brand promise is simple: serve fresh, high-quality food the way the guest orders it. Crunchtime helps us deliver on that promise every day. (2026 Ops Summit)

John Heckerman

Senior Manager, Store Systems Philz Coffee

At Philz Coffee, we use Crunchtime Labor to create accurate forecasts and schedules. Crunchtime Labor layers sales forecasts into labor scheduling, so coverage is built around actual demand curves, with tools that make it easy to adjust by daypart and role while maintaining compliance and accountability. (2026 Ops Summit)

We don't want our teams logging into multiple systems all the time and spending too much time in different systems that were not integrated. So having the full suite was just really gonna take a lot of that off of the operators, have a one-stop shop where all of their daily processes can be tracked, managed, and just make for a more efficient shift. (2026 Ops Summit)

Anytime you have somebody new that's looking to join the organization, open a store, take over existing stores, one of the things that's a big motivator for them is the technology. The ease of use not only for them, but also for their team members. The time savings, the inventory savings, it really allows them to feel like we have got a great technology base for them to build upon and takes a lot of the guesswork out of it for them. (2026 Ops Summit)

Bo Fairbank

VP, Analytics and Technology JRI Management, Inc.

Before Crunchtime, our forecasting methods were good, but they were time-consuming and didn't have access to the same level of inputs we have available today.

At Logan’s Roadhouse, we can leverage AI tools, like in Crunchtime Inventory, to free up time to spend with our team members and guests in ways that we weren’t able to before.

Robyn Kesler

VP, IT Tupelo Honey

There was mutual respect on both sides; there were no questions that Crunchtime’s implementation team wouldn’t answer, and they got creative with us. We learned a lot during the process and focused on the positive experience.

Caitlin McMahon

VP, Purchasing and Facilities Tupelo Honey

I get an email once a week from general managers saying how much better Crunchtime is than our previous system.

Ahsan Jiva

Senior Director, Digital and Strategy Home Grown Industries (Mellow Mushroom)

We're almost at the tail end of our journey of rolling out our kitchen display systems (Crunchtime Kitchen), which we're a little behind on, quite frankly. We should have done this years ago. But when you try something for the first time, and it doesn't go well, you kind of get a bad taste in your mouth. We don't want to try it again for a long time. So that's what we did. But the good news is we've had a great partner that we're rolling this out with, and we've been seeing incredible impact from a guest experience standpoint. I mean, everything that we measure on food quality, the atmosphere, right? I mean, like, how does KDS impact the atmosphere? But when we talk to guests, it's like when your food comes out hot, and it comes out on time, you feel like everything else around you is working really well too.

Ashley Helkenn

Senior Manager of Learning and Development Cotton Patch Cafe

We stopped printing recipes and moved them all online. This helped our back-of-house teams gain experience logging into Crunchtime, and just as important, there was no more wondering if teams were working off the correct recipe or following the most updated procedure.

Stephen Seymour

VP, Information Technology SIR Corp.

The flexibility of the software becomes incredibly important. And that’s why we feel Crunchtime Host is the best platform for us.

Michael Matos

Senior Director, Operations Services SPB Hospitality

Our directors and above-store leaders are now much more actively involved in the inventory review process because the stores are now completing their inventory counts regularly and on time.

So the advantages of Crunchtime is they can see how their business is performing. So they can see things like tracking labor that's up to date, inventory, scheduling the right people at the right time, just really having a good roadmap as to what good operations in a store look like. (2026 Ops Summit)

Greg Sheehan

Director, Learning and Development Papa Gino's

Tools like Crunchtime are table stakes now. We expect to use tech like this to be competitive. It frees up time so we can focus on food and guests, which is why we’re here.

Bryan Myers

CIO City BBQ

We’ve been able to create some great dashboards in Crunchtime Insights. It’s really about moving end-users away from static report mentality to real-time data and dashboard mentality.

Brian Lamb

Field Operations/General Manager Panera Bread

Crunchtime Ops Execution's easy-use/adoption technology helps my team stay on top of the 1,001 tasks we must do as restaurant operators everyday.

We want to continue to leverage technology to enhance the human experience but not replace it. What we’re finding with those restaurants that now have KDS is the ability to improve our order accuracy on the digital side as well as the timeliness of our service.