When a franchisee rolls out the Crunchtime suite, their ability to get results with controlling food costs and managing labor costs with scheduling tools and real-time cost of goods sold (COGS) reporting is a big sell. We push our corporate restaurants to show positive results with cost of goods and labor savings. Because Crunchtime integrates well with other systems, it lets us get information out to payroll apps like ADP or Paychex.
We’re just getting started. We’re opening 300 stores a year now and that annual number could increase. But thanks to Crunchtime, we already have the systems in place to support it.
The customer experience has drastically improved since implementing Crunchtime Ops Execution in each of the restaurants, from product quality to the hospitality that the team members offer our customers.
Crunchtime Ops Execution was the right choice for us because it’s very easy to use, makes sense, and helps us standardize operations as we scale.
Now that we have Teamworx in every store, we have the best people in the best positions for every shift. The deployment is a major part of increasing our guest satisfaction scores, because our team members are happier and we’re able to work more efficiently with our team.
Our field teams enjoy Crunchtime Ops Execution and it has become a part of team behavior because it adds value to their daily activities. By eliminating the need for 2,000 pieces of paper daily, we align with our company’s sustainability efforts and contribute to resource conservation. Reducing the use of paper for this work saves roughly 335 trees annually!
Our stores are now saving up to 4 hours per month on inventory counts.
Before Crunchtime, matching recipes to product costs across the entire enterprise felt like an impossible task. Now we can clearly see and monitor our food costs with real-time data. Crunchtime has transformed how we approach our food cost analytics.
After handling the application for almost one year I can state that the results exceeded expectations. We not only meet our goals, but we also find other benefits in the process.
City Barbeque has a lot of long-standing restaurant managers. Part of our niche early on was we gave the managers a lot of flexibility. We wanted to give them ownership of each joint because each managed their restaurants a little differently and did it with a lot of success. When we implemented Crunchtime, we saw an opportunity to standardize how we manage inventory and keep food costs down across locations.
Crunchtime gives us a dashboard that gives us basically, in the hour, an update on how sales and labor are progressing. And so we have a real-time view both in restaurants and above restaurants of how we’re executing on those shifts.
While this may seem like a strange combination, it was a strategic move to get teams onto the platform. We stopped printing recipes and moved them all online. We instructed Area Directors to toss out any recipe books. This helped our back of house teams gain experience logging into the system, and just as important, there was no more wondering if teams were working of the correct recipe or following the most updated procedure.
The biggest cost reduction was the elimination of the booklets that housed all of our paper checklists… we’re actually saving tens of thousands of dollars within our organization.
I want to give a big shout out to Jordan who helped us fix all those reporting issues. Without him, we wouldn't have been here. He was very nice and did an awesome job—he helped us rebuild most of the reports and fixed all issues on the fly. Great job, I just want to say a big thanks to him.
Launching new products and LTOs made my life a lot easier through Crunchtime Ops Execution as it sends out a checklist to ensure that our team members has read and reviewed the new drink, SOPs, and put up promotional marketing posters ahead of time before the launch.
After launching Zenput, I've seen a significant improvement in store readiness. Our team members make drinks faster and more consistently, and our store is noticeably cleaner thanks to the integrated checklists for cleaning and closing.
We use Crunchtime Ops Execution across multiple brands at Sizzling Platter. We've used it for things like new store openings and acquisitions, which have definitely streamlined and improved the communication process for everyone, including district managers and above.
One of the biggest quality of life improvements that Crunchtime Ops Execution has given us is allowing us to include pictures and send them to district managers and above-store leaders, showing them exactly what we're seeing when we sign off. You can't do that on pen and paper without emailing.
It's more about the reduction in stress for the team because they have everything in one place, which ultimately makes the culture better and, as a result, improves the guest experience.
Using Crunchtime's auto-ordering system, we reduced our redemption on-hand inventory by nearly 30%.
What do you like best about the product?
Zenput has been a game-changer for our operations at Gong cha. As a rapidly growing franchise brand, maintaining consistency and high standards across hundreds of locations is no small task — but Zenput makes it possible. The platform has helped us streamline our daily brand standards checks, simplify field audits, and gain real-time visibility into store-level performance. What’s most impressive is how intuitive the system is for both franchisees and field teams. We’ve seen a measurable impact in operational efficiency and accountability across our markets. Zenput isn’t just a tool — it’s become an essential part of how we deliver operational excellence at scale. The support team is responsive, knowledgeable, and committed to our success. Highly recommend to any brand serious about growth with quality.
What do you dislike about the product?
Love that Zenput allows its customers to submit development requests for its platforms. We are looking forward to seeing more customizable folder capabilities for organizing our various forms.
What problems is the product solving and how is that benefiting you?
Zenput is helping us uphold brand standards at the store level through features like geo-tagged location tracking and form completion time stamps, which provide much-needed visibility and accountability. The reporting tools are especially valuable — they allow us to quickly identify which stores are completing required tasks and which need follow-up, enabling timely support. It has also significantly improved communication across our entire system — from franchisees to field teams to store staff. Whether we’re launching Limited Time Offers or rolling out seasonal initiatives like our March Madness Spring Cleaning event, Zenput helps ensure consistent, organized execution across all locations.
Crunchtime has empowered us to work smarter, scale our operations faster, and deliver exceptional customer service across all Gong Cha stores.