TravelCenters of America’s Roadmap to Operational Excellence with Crunchtime Ops Execution
If you’ve seen one of our (convenience store) locations, you’ve only seen one.
With Crunchtime Ops Execution, we needed a way to optimize both in-store and corporate teams' time while maintaining training and auditing task efficiencies. Now, our area directors can perform audits that are reported to corporate and visible to franchisees, eliminating the old pen-and-paper or clipboard checklist process. For example, tracking inventory like bread is now electronic instead of on a whiteboard. Managers can remotely review checklists submitted by in-store teams and follow up accordingly. This gives franchisees the ability to take action without always being in-store, empowering them to grow and expand their store footprint.
Simple Way for accountability
What do you like best about the product?
Monitoring over 100 stores is pretty difficult. I now have checklists that require photos of key elements going out 3-5 times day so I can observe and comment on anything that pops out. Within a year much has changed, so they listen to feedback.
What do you dislike about the product?
Nothing huge just minor bugs which get resolved quickly. Nothing is perfect but by the time something becomes a problem either I find a work around, or they are already working on a solution.
What problems is the product solving and how is that benefiting you?
Accountability and cleanliness primarily.
Everything's so fast-paced. We find that we don't really have a lot of time to spend for support calls, and it's super frustrating when you can't get the answers that you need. I love Crunchtime. I love the support that Crunchtime gives in terms of I can see show me how on the system, whatever page you're in, it brings you right to this is where you are. These are the topics. This is what it means. This is what you can do. Crunchtime really has a great interactive system to not have to make a phone call and to easily get the support you need in the moment.
We use Crunchtime's auto-forecasting and we have that set to year-over-year trend. Our top GMs will go in and adjust those if they know they have an event coming up or a big game, they'll make those tweaks to the schedule just so that it flows down not only to the scheduling piece, but also the Recommended Ordering and Recommended Prep levels.
Wingstop’s Recipe for Operational Excellence: Scaling Global Success with Crunchtime Ops Execution
3 Key Ways Pressed Juicery, Gong cha, and Global Partners Elevate Brand Standards in Every Store
[Crunchtime Ops Execution] gives all these departments one tool to use that they all understand and can begin to kick through.
3 Key Ways Pressed Juicery, Gong cha, and Global Partners Elevate Brand Standards in Every Store
[Crunchtime Ops Execution] gives all these departments one tool to use that they all understand and can begin to kick through.
3 Key Ways Pressed Juicery, Gong cha, and Global Partners Elevate Brand Standards in Every Store
[Crunchtime Ops Execution] gives all these departments one tool to use that they all understand and can begin to kick through.
Crunchtime Ops Execution gives all these departments one tool to use that they all understand and can begin to kick through.
Red Lobster’s Digital Transformation: CIO Shawn Harrs Shares What’s Next
I want to get out of the business of having to build these capabilities when they're more or less a commodity.
Women in Restaurant Tech: Cooper's Hawk CIO Susan Lucas Leads Tech Transformation to Complement Guest Experience
Women in Restaurant Tech: How Franchisee Experience Shapes Popeyes’ Growth and Operations
I really try to be generous with my time. My favorite thing is when I'm on the road, and I'm with franchisees and restaurants, meeting managers; I want them to see that they could be in my seat someday.
Ops Excellence Awards Finalist Spotlight: Five Guys
Biscuitville Cuts Food Waste and Streamlines Operations with Crunchtime and Crunchtime Ops Execution
We've had a really good experience with Crunchtime. Two years ago, we started a project to streamline how we use the system, including detailed SOPs for building recipes and managing depletions. Since then, we've achieved a 2,600 basis point reduction in ADT. It's been huge for us.
Ops Excellence Awards Finalist Spotlight: Jersey Mike's
Ops Excellence Awards Finalist Spotlight: BBQ Holdings
Women in Restaurant Tech: How Employee Development Fuels Shake Shack’s Plans to Triple its Locations
It's so important to unlock programs that help us stay true to who we are,
3 Ways Tech Improves Food Safety in C-Stores According to Love’s Travel Stops
The ability to communicate effectively and to follow up directly is a big deal.
Zenput - Crunchtime
What do you like best about the product?
I like the accessbility best about Crunchtime, it is there for our daily documentation as far as checklist, inventory list and etc. One of our daily tools we use to be productive in the restaurant industry. Customer Service is amazing, my rep is Jessica Schwartz is the best. Intergration and Implementation helps our day to day functions.
What do you dislike about the product?
Nothing at all. great product, no complaints at all.
What problems is the product solving and how is that benefiting you?
Crunchtime is used for all of our safety and daily checklist from food safety temp checks to compliance audits which keeps our business honest and accurate.
How Dave's Hot Chicken Boosted Efficiency and Order Accuracy to Drive Scalable Growth
Restaurant technology plays a huge role in growth. With the right tech stack, you can grow exponentially faster. We focus on enterprise-grade technology that works not only for us now but will also support 1000 stores and beyond. When shopping for technology, we prioritize long-term scalability over short-term needs.
Ordering and receiving are much faster and more accurate because we removed the paper and manual processes for our operations and finance teams... We’ve built an entire team of food leaders that better understand their P&L because of the tools within Crunchtime.
With Crunchtime Ops Execution, I haven't had a single person push back on it.
Crunchtime Ops Execution has totally changed how we do our new associate training. It allows me to keep relevant materials relevant, and monitor the training and how it’s happening.