A Leader in the Nonprofit Fundraising space
What do you like best about the product?
I have been using the system for at least a decade and have seen the evolution over time. At my current organization when we implemented RENXT in early 2020 the implementation was so easy. It integrates seamlessly with FENXT. They are constantly innovating and they listen to their customers. I enjoy being a part of the community, their product updates are always informative and the product has gotten better over time. Loving the new donation forms, expanded forms of payment, and capabilities; expanding whats possible.
What do you dislike about the product?
There is very little I dislike and anything I've found challenging I've found a workaround.
What problems is the product solving and how is that benefiting you?
It allows us to maintain our database, track volunteers, manage registration, securely process all our payments online and saves us money on trasnaction fees.
Helping fundraisers build and manage relationships and increase financial support
What do you like best about the product?
RENXT provides fundraisers with easily accessible infomation about donors and their giving histories-from their desk or on their mobile device. Because it is intuitive to navigate, users feel confident in understanding the donor record and managing their portfolios. With clear standards established by your organization, fundraisers can effectively track and report on their interactions and asks.
What do you dislike about the product?
Reporting and lists are somewhat limited in RENXT and as a result, fundraisers need help to access more detailed information about a group of donors or gifts.
What problems is the product solving and how is that benefiting you?
RENXT is easy to use without a lot of time-consuming training, so fundraisers can work independently and need less help from database admins. This means everyone has more time to focus on their goals .
Pros & cons of RENXT.
What do you like best about the product?
The table structure makes sense. Ease of use for fundraisers. Blackbaud University. I have a contact for issues (Raney Allen).
What do you dislike about the product?
The inflexibilty of some areas of Reporting. Certain tables can't be edited (Action category). As an admin, I still spend all of my time in database view.
What problems is the product solving and how is that benefiting you?
Fundraisers didn't like database view so they wouldn't use it but with webview they use it because it is user-friendly for them.
The Ultimate Donor CRM
What do you like best about the product?
It's the most expansive and detailed CRM on the market. The donor and gift details you can track, report on, and analyze come second to none. Our finance department uses Financial Edge NXT, making reconciliation a breeze. With the new webview, NXT uses open KPIs to allow you to integrate automation and app making to really personalize your organization's experience; quite literally any function you need NXT to have for your organization's individual business processes, you can now create it. Chat support is always very quick and helpful in a pinch.
What do you dislike about the product?
The webview functionality is still rolling out, so it's hard to be able to praise all of it's functionality. Everything still exists in the database view until the webview is fully entirely functional on it's own. Blackbaud's slowness to incorporate new technology into the database view functionality used to be something we disliked about it, but once webview is fully functional later this year, we see no problem with that any longer.
What problems is the product solving and how is that benefiting you?
Raiser's Edge NXT makes it extremely easy to create new donor profiles, add gifts in batch mode, update donor information in a snap, and query/report on anything we need to look into. We're able to process donations efficiently, change donor information, get data out to staff quickly, and as an Admin I can update large data cleanup projects (NCOA updates, birthday appends, Deceased information) with much ease. The Blackbaud University classes are very easy to follow and help my team get the most out of the product in order to save time in their day.
The Foundation Board of Directors has repeatedly commented on the visually appealing nature of Financial Edge NXT’s reports and expressed gratitude for providing financial transparency and accountability.
Blackbaud Raiser's Edge NXT is a great tool to gather pertinent information for specific targets.
What do you like best about the product?
Entering data through NXT compared to the database view appears less complex. I also like the way the constituent information is displayed in NXT which is all on the same screen. I have been using the database view the longest, and I the way the reports are formatted through NXT.
What do you dislike about the product?
I have been using the database view because when I first started using blackbaud years ago there were features in database view that weren't available with NXT. I have coworkers who use NXT more frequently than I do, but for some reason when we each pull a query, the NXT version doesn't quite capture the full list like the database view. We had a constituent and his wife profiled on blackbaud. When the husband died, we marked him as deceased, which created another profile for the living spouse. Since the new profile was created, we entered gifts to that profile. NXT didn't pull the gift from the new profile that was generated.
What problems is the product solving and how is that benefiting you?
Blackbaud NXT Raiser's Edge is solving the problem of figuring out how to gather giving history for cultivating events. Its helping me, because I just need to put in the data that I need through a query, and it provides all the information that I need on one spreadsheet.
A complete service that complements my job perfectly
What do you like best about the product?
I like how easy it is to pick up and understand, and the depth of the program. in a few months I feel like an expert and yet there are so many things that I have to learn. We use RE NXT every day, and its a wonderful tool that meshes perfectly with our workflow.
What do you dislike about the product?
I wish there was a way to configure some data input defaults. Shortcuts to common windows like memorial or split gifts would be fantastic. the removal of automatic mail merges from within RE is dissapointing. I hope it is brought back eventually.
What problems is the product solving and how is that benefiting you?
A complete database with all the information of our donors, giving us the power to analyze our results and keep track of donations, connecting with donors in a more personal and direct way.
Best in the Industry
What do you like best about the product?
The friendly user face and functionality ease. Their customer support is also excellent.
What do you dislike about the product?
You cannot use if to all your needs. You still need to work in the database view to acheive certain outcomes.
What problems is the product solving and how is that benefiting you?
It stores all your donor information in one easy to find place.
Blackbaud Raiser's Edge NXT is easy to use
What do you like best about the product?
I like that Raiser's Edge NXT is compatible with our other software.
What do you dislike about the product?
Not enough training, but has sufficient resources to be able to learn it.
What problems is the product solving and how is that benefiting you?
Raiser's Edge NXT is solving the issue of ease of integration and allowing us to use one platform for multiple items.
Difficult to use at first, but classes catch you up
What do you like best about the product?
Can cover basically everything you need in a non-profit setup, not just finances but donor information, campaigns, appeals, mailing programs, and more. It is not easy to dive into right away, but the classes are intuitive and the trainers are great. You feel like an expert in the field after a single class.
What do you dislike about the product?
Not everything in database view is available in webview and vice versa, and that's frustrating. They're apparently working on putting more things on the webview but that's been a promise for years.
What problems is the product solving and how is that benefiting you?
Keeping track of all data in the non profit
To best tool to manage your data
What do you like best about the product?
I enjoy the easiness of using all of their capabilities. I also enjoy the chat support. The agents are always willing to answer all of my questions with care and patience.
What do you dislike about the product?
Many changes are being implemented, and not always communicated when the changes are happening.
What problems is the product solving and how is that benefiting you?
It helps us manage our donor and gift data accurately. It benefits my organization by presenting accurate reports and dashboards.
Excellent Program for Non-Profit Use
What do you like best about the product?
I find the integration to FE the best aspect. The program itself is very easy to use, and the knowledgebase is a 'wealth of knowledge' that I have found extremely helpful when in need of navigation for certain tasks. Most recently I was excited to learn of the duplicate record assistance update and love the updates that have been completed with regard to the gift management section of the program. I look forawrd to more updates to come!
What do you dislike about the product?
The text on the program is extremely small and it would be nice to have an option to zoom, as well as to carry the program over to another window.
What problems is the product solving and how is that benefiting you?
The progarm is a one-stop shop when it comes to being able to prcess gifts, run reports, query and update and access donor infomration.
Blackbaud enables us to keep moving forward and expanding the areas that we want to fundraise in. The answers and the support that we need are there.
We can take the data we’ve collected with Blackbaud Grantmaking and play with it using Power BI’s data visualisation tools. We just produced a review of all the grantmaking we’ve done the past year. There’s a lot of narrative but also charts and graphics generated by Power BI with information from Blackbaud Grantmaking.
I geek out over YourCause from Blackbaud and the tools it has given me to make my work life easier.
31% increase in average annual fundraising since implementation of Blackbaud Fundraiser Performance Management. (Growing from a 3-year average of $178 million a year to an average $234 million a year.)
We lacked a sophisticated tool to manage our fundraising operations, and while we had metrics, they were not displayed in an accessible way, which led to a lack of accountability. Fundraiser Performance Management has allowed us to be more strategic in our efforts, as well as ensures that gift officers are accurately setting and achieving their goals.
10% YOY increase in holiday giving campaign conversion rate & 61% increase in related average donation—from $112 to $181—with Optimized Donation Forms
We consider Blackbaud our prime partner in managing all of our data to increase fundraising activity and relationship building through engagement and moves management for prospects. Blackbaud addresses many things at once, and it is a one-stop shop. Routinely making improvements and listening to feedback from clients is what makes Blackbaud indispensable.
Great Product!
What do you like best about the product?
Navigation and Customer Service is great!
What do you dislike about the product?
The least helpful is getting customer support, and they can't help.
What problems is the product solving and how is that benefiting you?
Blackbaud helps with our different projects and groups. It keeps them separated and also connected.
Great system for a small city
What do you like best about the product?
Most of the input screens and reports are intuitive and easy to find, and the reporting is pretty robust overall. I also like that I can click on a transaction in a report and it takes me directly to it in FE. I also like that I can add a journal entry directly from excel.
What do you dislike about the product?
There’s a slight lag when entering data, especially amounts, and it slows me down when I’m entering invoices. I understand they’re working on a feature to scan the invoice, which should take care of some of that work for me. Overall, it’s a minor issue. I’d also like the ability to add lines in the distribution for invoices (insert in a specific order) so that, when I copy, the account numbers stay in the order I usually enter them.
What problems is the product solving and how is that benefiting you?
Complete accounting records for the city. Transparency. Bill payment on our behalf which saves time and money
The system is easy to navigate.
What do you like best about the product?
The ability to attach and store documentation with each transaction. It has been a great help in our journey to create a paperless work environment.
What do you dislike about the product?
We use the Administrative and Configuration tools quite a bit. It would be nice to have them more clearly label, maybe across the top ribbon. They seem to be hidden. Or they can be something that is viewable based on user permissions.
What problems is the product solving and how is that benefiting you?
We are able to create more in depth reporting to assist us in product development and budget forecasting.
Employee motivation 2024
What do you like best about the product?
It offers a suite of features that facilitate various aspects of CSR, including employee giving programs, volunteer management, and relief support. The platform is flexible. It can be configured to meet the specific needs, and supporting 24 languages to cater to global companies. It can be easily integrated and accessed wherever you choose.
What do you dislike about the product?
maybe in phone customer service needed to be connected quicker
What problems is the product solving and how is that benefiting you?
It was a great opportunity for employees to chose how they want tpo be motivated
Cadillac of Fundraising
What do you like best about the product?
RE NXT provides a user friendly format which allows your team to compile and view information necessary to function as a fundraising organization. There are a lot of preloaded reports and information that make it easy for everyone on the team to get the information they need.
What do you dislike about the product?
Some of the information is only accessible from the database view, but they are migrating everything into webview, which will make it easier and more comprehensive for everyone.
What problems is the product solving and how is that benefiting you?
One stop for information that we need for fundraising.