Customer love for Blackbaud

What do you like best about the product?

Your Cause CSR Connect has made my work life so much easier. The data insights that I can quickly gather, make intelligent decisions, and present have been very helpful. I also love the platform and how easy it is to use to increase employee engagement. The support we receive from our Client Success Manager is top-notch.

What do you dislike about the product?

Navigating on the customer service platform isn't as easy as it could be. I'd much rather send an email than logging on to it another site to report an issue. I will say that you eventually get used to it and it is a much better way to track your instances.

What problems is the product solving and how is that benefiting you?

Data Insight and Data management along with Employee Engagement. Our engagement rate on the tool stays above 90%.

What do you like best about the product?

RE NXT provides an all in one solution for our Philantrophy office. It also integrates really well with our student information system. This is crucial for our environment.

What do you dislike about the product?

The only thing I hate about RE NXT is the number of modules that you have to manage. It would be nice if everything was inclusive.

What problems is the product solving and how is that benefiting you?

Tools for our Philantrophy Office that is integrated to our student information system.

What do you like best about the product?

RE NXT does not require any significant customization. Administering RE NXT does not require knowing any coding or database language experience. There is a lot of documentation on how to use the CRM according to best practices. How it works with Financial Edge decreases reconciliation time as well.

What do you dislike about the product?

There are not a lot of customization capabilities outside of custom fields. It would be great if RE NXT had a more open API that was easier to utilize with business intelligence tools.

What problems is the product solving and how is that benefiting you?

Raiser's Edge NXT is our single source of truth. We use multiple systems and softwares, and RE NXT allows all of the core data for our organization to reside in one place.

What do you like best about the product?

I highly appreciate Blackbaud Raiser's Edge NXT for several reasons. Firstly, its intuitive and user-friendly interface stands out as a significant advantage. Navigating through the platform is a breeze, making it easy for our team to adapt quickly and efficiently. The robust donor management features are incredibly helpful. Tracking and managing donor information has become seamless, allowing us to personalize interactions and strengthen relationships. The ability to segment donors based on various criteria has been a game-changer for targeted outreach and engagement. Another notable upside is the comprehensive reporting and analytics capabilities. Raiser's Edge NXT provides insightful data that empowers our organization to make informed decisions. The customizable reporting tools ensure that we can extract the specific information we need, streamlining our reporting processes. Additionally, the integration capabilities of Raiser's Edge NXT enhance our overall workflow. The platform seamlessly integrates with other tools and systems we use, reducing manual data entry and ensuring data accuracy. Overall, Blackbaud Raiser's Edge NXT has proven to be a valuable asset, streamlining our fundraising efforts and enhancing our ability to connect with donors effectively.

What do you dislike about the product?

While Blackbaud Raiser's Edge NXT offers many positive features, there are a few areas where improvement could enhance the user experience. One aspect that could be refined is the learning curve for new users. Although the platform is generally user-friendly, some team members have found it takes a bit of time to become fully comfortable with all functionalities. Additional user-friendly tutorials or onboarding resources could alleviate this challenge. Occasionally, there may be updates or changes to the platform that are not immediately intuitive. Clearer communication or guidance on these updates could mitigate any confusion for users. Despite these considerations, it's important to note that these are areas for potential improvement rather than significant drawbacks. Overall, Blackbaud Raiser's Edge NXT continues to be a valuable tool for our organization's fundraising efforts.

What problems is the product solving and how is that benefiting you?

Blackbaud Raiser's Edge NXT has been instrumental in solving several challenges for our organization, leading to significant benefits. Efficient Donor Management: One of the key issues it addresses is the efficient management of donor information. Raiser's Edge NXT provides a centralized platform for storing and organizing donor data, streamlining our ability to track contributions, communication preferences, and engagement history. This has greatly improved our donor relationship management. Targeted Outreach and Personalization: The platform's robust segmentation capabilities have addressed the challenge of personalized outreach. By easily segmenting donors based on various criteria, we can tailor our communications to specific donor groups. This personalized approach has resulted in increased engagement and a stronger connection with our supporters. Data-Driven Decision Making: Raiser's Edge NXT's reporting and analytics tools have been invaluable in making data-driven decisions. The platform provides insightful reports and metrics, allowing us to analyze fundraising performance, identify trends, and adjust strategies accordingly. This has enhanced our overall fundraising effectiveness. Streamlined Workflows: The integration capabilities of Raiser's Edge NXT have streamlined our internal workflows. By seamlessly integrating with other tools and systems, we've reduced manual data entry and minimized the risk of errors. This efficiency has saved valuable time and resources, allowing our team to focus more on strategic fundraising initiatives. In summary, Blackbaud Raiser's Edge NXT is a solution that addresses challenges related to donor management, personalized outreach, data analysis, and workflow efficiency. Its benefits include improved donor relationships, increased engagement, informed decision-making, and streamlined operations, ultimately contributing to the success of our fundraising efforts.

What do you like best about the product?

A lot of support and resources are available. The product can be customized to fit your business pretty easily.

What do you dislike about the product?

Everything is separated into individual modules (JEs, A/P, A/R, etc) which can make it difficult to search for transactions. I'd love to see a search function that will search all modules at once.

What problems is the product solving and how is that benefiting you?

Grants & Accounting management for a wide variety of research studies- NXT allows it all to be managed in one platform

What do you like best about the product?

The funtionality and how easy it is to use and access. You can customize the widgets and make the setup your own.

What do you dislike about the product?

The search funtion when going through different constituents can be challenging as you have to click on the record to see if it was the correct one. If it is not you then have to retype the name and start over. It would be great if there was an extended preview view before clicking.

What problems is the product solving and how is that benefiting you?

Organzing the donors and keeping everything organized and easy to access

What do you like best about the product?

The one page user interface. The information is clear.

What do you dislike about the product?

That is doesn not have the same capabilities as RE database yet and may things are still not available in canada like the event forms.

What problems is the product solving and how is that benefiting you?

They are expanding the use of the event management syetm.

What do you like best about the product?

I like how easy it is to use and how the company takes customer feedback into consideration as improvements and innovation happen.

What do you dislike about the product?

The lists feature is very basic and complex criteria cannot be used.

What problems is the product solving and how is that benefiting you?

It makes it easier for fundraisers to enter information and enables them to more easily find what they need.

What do you like best about the product?

The flexibility it provides. Also, it integrates different features at the same platform.

What do you dislike about the product?

Maybe continue to enhance integration with other systems.

What problems is the product solving and how is that benefiting you?

It helps link different areas such as reporting and dashboards.

What do you like best about the product?

The best part of NXT is that it integrates with RE NXT and makes life easier for both the finance and development departments in our organization

What do you dislike about the product?

The integration for stock gifts from RE is in need of some TLC as well as the new donor cover that comes over.

What problems is the product solving and how is that benefiting you?

It makes running reports much easier with the tagging.

What do you like best about the product?

I like that is easy for development officers to access the information they need on their own.

What do you dislike about the product?

That not everything from the database is available in NXT

What problems is the product solving and how is that benefiting you?

Tracking our donors and prospects and reporting on gifts

What do you like best about the product?

I love how user friendly Blackbaud is, makes my life especially easy when helping parents and students using the system.

What do you dislike about the product?

Sometimes you have to do certain tasks, you have to do it multiple times in various areas of the system to execute it.

What problems is the product solving and how is that benefiting you?

We are trying to use a new product that makes graduation requirements easier to track. How we build our classes has created some issues with this, as far as I am aware Blackbaud is working on this issues

What do you like best about the product?

The fact that I can run reports to verify data for our annual Sustainability Report. I also like the ease of use; it is very intuitive and new users have no difficulty in navigating to different screens.

What do you dislike about the product?

When searching for an event, the system will take me back to page #1 instead of where I left off.

What problems is the product solving and how is that benefiting you?

CSRconnect tracks our volunteers and their donation recipients. It enables me to generate reports that are useful for monitoring volunteer hours and donated funds for our annual sustainability report.