Working with Blackbaud has allowed me to have a successful, fun, and interesting career. I've had the opportunity to grow my professional and technical skills through Blackbaud University, Customer Success webinars, Blackbaud Conferences (bbcon, K-12 UC, Dev Days), and online resources. I've also made invaluable friends and colleagues through BB networking events and user groups which has further developed my career!
Our partnership with Blackbaud empowers us to build strong relationships with our supporters in order to grow our global mission.
My team members are impressed by the results, and I am more confident in my ability to offer the team what they need and to help them achieve their targets.
96% reduction in gift codes for appeals to help streamline workflows
Raiser's Edge is Dream Software!
What do you like best about the product?
While I use the database view most of the time, I love that the web-based view is an easy way to get a snapshot of all the things you want to see in a donors profile. The panels can be customized to your preferences and it is just a very clean look. RE NXT is a powerhouse full of good informaiton at your fingertips.
What do you dislike about the product?
RE NXT is great for the most part. However, it is not designed for you to do gift processing very easily. The database view is much easier. I also wish that I could adjust a gift more than one time if I needed or wanted to. Sometimes, donors change their minds and processors make mistakes. I also don't like having to update the citrix application so frequently.
What problems is the product solving and how is that benefiting you?
I wish I could get a little more customization and get gift counts on reports to include the number of donors. This would be helpful especially on giving days when you can run a report, get the totals you need as far as dollars raised is concerned. But, the total number of donors is not listed. I typically have to re-run a query to get the donor count on a particular appeal.
Modernizing, listening to user feedback, making great strides forward!
What do you like best about the product?
The modern interface is more intuitive than database view. It can be much more flexible in pulling lists of constituents than query is in database view.
What do you dislike about the product?
The only downside is that they're working to make improvements, which means that things aren't finished yet. Things like applying gifts to pledges don't work, because they just haven't gotten there yet.
What problems is the product solving and how is that benefiting you?
When we were only using database view, it was a struggle to get our major fundraisers into the system to do any of the work that needed to be done. With NXT, they can log in anywhere and make notes much more easily, which means things are getting tracked better in general when it comes to interactions with constituents.
Within our first session with our Blackbaud Customer Success manager, we were seeing results. That gives you the confidence to keep building.
Upgrading our staging environment was very quick and went smoothly. I appreciated the email notifications I got at the start and finish of the upgrade. It was intuitive to use and worked great.
Most comprehensive product with an ability to grow
What do you like best about the product?
RE NXT at its most basic, even without all the extra modules covers most of what the average nonprofit needs. From custom giving page design to prospect management to staying on task with donor communication, there is no other product that provides the type of donor/relationship management that comes from RE NXT.
What do you dislike about the product?
There's a learning curve with RE NXT, especially if you're used to working within the backend database. That said, it comes quickly, and it's not a hinderance. It's worth the time spent to learn it. It will make you more efficient in your job and your development officers will appreciate the quick access to information from their mobile device.
What problems is the product solving and how is that benefiting you?
RE NXT assists us in making sure none of our donors or prospective donors fall through the cracks in terms of maintaining regular communication. It also provides an effective means for us to allow online giving and easily design web pages.
20+ Year User
What do you like best about the product?
I like the ease of use. I find the platform very intuitive. I also like that is web based and you can access your data anywhere there is Wi-Fi.
What do you dislike about the product?
It is super expensive and you can't do everything in NXT that is in the web based version.
What problems is the product solving and how is that benefiting you?
They are constantly trying to improve their products to make things better for the end user.
Working in RE NXT
What do you like best about the product?
I like the ease of the gifts being applied to memberships and pledges.
What do you dislike about the product?
Setting up funds and how to make the gift subtype not duplicate on our Financial reports. We do not have or use Financial Edge.
What problems is the product solving and how is that benefiting you?
They have helped me solve about 90% of my problems or issues that I may have. If I cannot figure out a problem and come up with nothing when researching, I will go to chat.
Search with ease
What do you like best about the product?
I like the ability I have to upload information onto a constituent's record.
What do you dislike about the product?
I have no improvements I can think of right now,
What problems is the product solving and how is that benefiting you?
Keeping our constituents records up to date easily. The entire able to view all pertinent information
RE NXT Robust but not Perfect
What do you like best about the product?
I love the features that are in webview that allow organizations to build upon their work in database view. You can create lists much easier in webview but can then take that and pull it bakc into database view so you can use the more robust reporting and export tools.
What do you dislike about the product?
Webview is not fully built out and you still need to work in both webview and database view to utilize the functionality of RE. This has been in progress for so many years and it is frustrating that it is not near completion. Some key functionality in database view is no longer available (Microsoft integration) but nothing has been made available that makes up for the lost functionality.
What problems is the product solving and how is that benefiting you?
It is the most robust tool on the market and pretty close to an all-in-one CRM. It is strongest in donor management, fundraising, and CRM in my opinion and when fully utilized by organizations it can be a game changer to help focus on who to ask and for how much and tracking the various actions/appeals. I have seen donor growth and revenue growth for organizations that actually utilize the functionality. Far too many are on it because they think it's the best and will do the work for you but never take the time to learn how to set it up properly.
SEAMLESS FUNDRAISNG PLATFORM!
What do you like best about the product?
I love how user friendly it is, out families and alumni find it so easy to donate!
What do you dislike about the product?
I don't love the database view. It's a little tricky and hard to navigate.
What problems is the product solving and how is that benefiting you?
we had loads of spreadsheets keeping track of donors, this makes everythign easy to access in one place.
Blackbaud Raiser's Edge NXT Works Well for Our Organization
What do you like best about the product?
One of the most useful aspects is that the NXT platform is extremely easy for others to access and use; viewing can be adjusted to the level of the user. I don't have vast experience with the competitors but I would say that the NXT platform is equal or above other database levels in terms of ease of use and presentation.
What do you dislike about the product?
Some of the financial reporting and other aspects need to be verified through the back-end database. Pledges are difficult to account for. I would love to see more options on how to filter the dashboard statistics. Also, the education / alumni component cannot be edited in NXT, which is limiting.
What problems is the product solving and how is that benefiting you?
The main advantage for us is, again, the great access it affords to other members of our team and throughout our organization. The usability of the NXT platform has increased the quality of our data.
Great product
What do you like best about the product?
I like how user firendly it is and easy to use. Thew native reports are a great tool.
What do you dislike about the product?
At times, the events module does not align and coorleate to how much has been actually raised.
What problems is the product solving and how is that benefiting you?
RENXT saves me countless hours from pulling donor reports and being able to track interactions in order to build relationships iwth supporters
I love NXT!!
What do you like best about the product?
NXT is very user friendly and intitative to use. The trainings and webinars are very insightful as well!
What do you dislike about the product?
The think I dislike the most about NXT is that when you enter a constituents name in the search bar, it takes the platform some time to find them, so I have to be patient and not hit enter until it populates your search.
What problems is the product solving and how is that benefiting you?
I love how it is cloudbased and we can take it on the go. It benefits our gift officers temendously.
130% of donor goal achieved at Mount Day of Giving with enhanced workflows
We’re always looking at ways to leverage technology to better serve and engage our supporter base, and that’s exactly what the connector between Raiser’s Edge NXT and the Microsoft Power Platform enables us to do.
The Good Move app will expand our reach as a nonprofit and ultimately make a greater impact for those we serve.
6 weeks of work reduced to 1 day when creating a CASE-Ross report - (CASE-Ross is used by many UK higher ed institutions for philanthropic performance reporting)
There’s no question that what we’re using now is right and recorded in a way that’s easy and accessible.
CDP in one year with Blackbaud Grantmaking:117 total grants given$28.2M awarded36 countries represented
It has been transformational for us, and I know we wouldn’t have gotten to this point in such a relatively short period of time without our Blackbaud Customer Success manager.
Having Good Data Easily Accessible Allows For Real Donor Care
What do you like best about the product?
I love the webviews dynamic dashboards and reports. The donor retention and benchmarking dashboard has helped our team move from guessing about our practices to actually seeing where we stand and where we can improve. My fundraisers and executive-level leaders are able to quickly access key information in an understandable way. My data entry team is able to be proactive in keeping our data clean, and correct errors from the past. I often describe RE NXT as the Cadillac fully loaded for CRM's.
What do you dislike about the product?
There are several elements that still require usage of the database view that our team wishes were functional on the webview. But improvements continue to be made to the webview and so I am grateful.
What problems is the product solving and how is that benefiting you?
Giving us access to correct historical giving and tracking the acknowledgement and stewardship of our donors and alumni. We use this tool not only to track donors but also our entire Alumni database for the University.