Customer love for Blackbaud

What do you like best about the product?

The solution becomes intuitive once you start using the environment. I really appreciate having access to the community and the knowledge base for support.

What do you dislike about the product?

There should be clearer separation between phone types and email fields. Additionally, the system could improve how it matches duplicate records. I also find it inconvenient that creating constituent records is required for events.

What problems is the product solving and how is that benefiting you?

The software offers features for tracking donor gifts and generating reports, as well as tools for managing events and handling alumni relations.

What do you like best about the product?

I like that Blackbaud has great customer service. They always listen when you are having an issue and they want their customers to have the best experience. They take your ideas into serious consideration and are always staying at the top of the game.

What do you dislike about the product?

Overall I really like Blackbaud NXT, but sometimes you have to take extra steps to do things or find a work around to a solution which can make tasks a bit longer to do.

What problems is the product solving and how is that benefiting you?

It has made keeping in touch with our constituents so much easier from keeping track of employment, updated contact information, and email systems. I love that you can keep track of actions and notes about constituents. It has also made keeping track of events more manageable.

What do you like best about the product?

Ease of use. Web-based. Ability to view a constituent record all in one snap shot

What do you dislike about the product?

New processes and having to learn the new tasks that sometimes aren't always thought out to meet the end user. Sometimes Customer Support isn't always the best.

What problems is the product solving and how is that benefiting you?

helping keep all of our services in one place and having to reduce the use of multiple 3rd party products

What do you like best about the product?

The integrations with the rest of the system are fantastic.

What do you dislike about the product?

We have issues at times with contracts and talking with tuition Management.

What problems is the product solving and how is that benefiting you?

Onboarding new students

What do you like best about the product?

I love being able to query. I used to have to query databases with SQL. This is a game changer

What do you dislike about the product?

I do not like the lack of customizablitly in the WebView. I find I get lost in all the tiles in records and if I could bold or color things I would be able to find what I need much faster.

What problems is the product solving and how is that benefiting you?

The lists have been extremely helpful, allowing fundraisers to search for constituents using straightforward criteria. Similarly, the mapping feature has saved me considerable time and is also very simple to teach to others.

What do you like best about the product?

Reporting and ease of use. Frequency of use

What do you dislike about the product?

queries, customer support, ease of integration

What problems is the product solving and how is that benefiting you?

Financial statements and grant making integration

What do you like best about the product?

connection to all of the Blackbaud products, especially Raiser's Edge. It makes out reconciliation so much easier and our Accounting Team is grateful for the ease of use with the products.

What do you dislike about the product?

Reconciliation with Blackbaud Merchant Services.

What problems is the product solving and how is that benefiting you?

We have been using a consultant for a couple of years and Shanna is by far the best thing about FE NXT!

What do you like best about the product?

It integrates with all of our systems. It's very helpful.

What do you dislike about the product?

I wish tour and event registration was easier to use.

What problems is the product solving and how is that benefiting you?

Checklists are extremely helpful

What do you like best about the product?

Award Management has made administering and managing hundreds of funds a painless process. I'm a daily user and it makes my life operating our university's scholarship office much easier. Blackbaud's support and knowledgebase are top tier, and learning new aspects of the system is a joyful experience. It also integrates beautifully and easily with Banner, so if that's your SIS, highly recommend!

What do you dislike about the product?

I'd love to see more robust, accessible reporting tools made available in Award Management.

What problems is the product solving and how is that benefiting you?

We use it to manage and administer more than 1000 opportunities for hundreds of funds.

What do you like best about the product?

Ease of access and Blackbaud University.

What do you dislike about the product?

The slow growth and lack of Database View dissapearing.

What problems is the product solving and how is that benefiting you?

Assisting with prospect research and pipeline management.

What do you like best about the product?

It's user friendly, provides a community for questions and concerns, provides eLearning courses for learning purposes.

What do you dislike about the product?

With the conversion to NXT, the back and forth to database view is a little frustrating, but thats about it.

What problems is the product solving and how is that benefiting you?

I am a fairly new user, so I have not run into any issues yet.

What do you like best about the product?

Integration with Raisers Edge, Expenses Management, Reports

What do you dislike about the product?

Sometime a but clunky to use and non -financial users find it hard to understand

What problems is the product solving and how is that benefiting you?

real time reporting to our project personnel

What do you like best about the product?

I appreciate the standard donation forms and find it very straightforward to match up constituents. I can't wait for the full ability to use Batch in NXT.

What do you dislike about the product?

The fact that it cost a lot of money to learn how it is recommended to use NXT.

What problems is the product solving and how is that benefiting you?

ease of use for donors giving. Donation forms are very professional looking.

What do you like best about the product?

This is a system that effectively supports both fundraising activities and data management. I appreciate its capability to automate various processes, which makes operations more efficient.

What do you dislike about the product?

There often seems to be a lack of consideration when changes are implemented. It feels like the people on the front line, who know best what they use most, are not being consulted.

What problems is the product solving and how is that benefiting you?

There are now more streamlined processes in place between fundraisers and prospect researchers.