What do you like best about the product?
Support staff is very efficient and responsive.
What do you dislike about the product?
Some features are not the easiest to navigate, sometimes multiple steps for things that could be one or two steps.
What problems is the product solving and how is that benefiting you?
Slight issues with translations, sometimes translated words do not register multiple times in a document.
What do you like best about the product?
20 years practicing law with the past four working in discovery review, I finally found the best platform on the market. It's Everlaw, by far the most intuitive, time-saving platform available. With the multiple pre-sets, one can customize both the window format and coding order for each new batch of documents. No other platform has this capability. Coding can be set for the entire review, but each reviewer can individualize how they appear and are grouped to allow for one-click coding for frequently repeating documents with similar coding. One can assign groups of codes to one pre-set, change them as the batch changes, see duplicate and family documents on the same screen as the current document and code them all together or individually. The jinxyness of larger platforms that crash frequently during peak hours or with large productions is a thing of the past. It's as though the client and reviewer collaborated to design the most efficient and detailed platform available that produces the most precise result for a fraction of the cost of other review platforms. Once you use Everlaw, you will never go back. I just wish the east coast would find out what the west coast has discovered and more clients here would catch on. The frustration of losing work that was unsaved during frequent crashes is a thing of the past, as changes save automatically. One can also easily make revisions, if new protocol is issued, by seeing the entire dataset at once under another view as well as seeing and finding similarly coded documents or especially important documents. Product support is available with the click of a button as is the ability to send a document to a coworker and get input or highlight something important to the client or review lead. There are some products on the market that are designed to promote their own existence by making them difficult to navigate without hiring product managers and project leads. Everlaw isn't one of them. It's designed so that the managing attorney of a case can understand, run and monitor her own review without having to hire multiple third-party companies and their support networks driving up the price to exclude all but the largest clients with multi-million dollar budgets.
What do you dislike about the product?
I wish more clients knew about Everlaw as the better alternative for discovery review. It beats the larger known platform in every respect.
What problems is the product solving and how is that benefiting you?
Everlaw has multiple dataset views that allows one to see a batch, production, duplicates or families at a glance, code them individually or together and identify. modify or locate important documents at a glance without having to learn how to "run complex searches".
What do you like best about the product?
Extremely easy to learn to use, and packed with features. Also--and this is essential for doc-review platforms--it is FAST. Best feature is probably Story Builder.
What do you dislike about the product?
I'm not sure I can always trust the software, because the way it works is sometimes opaque. For example, I am currently talking to Everlaw about the way their de-duping works. There seems to be a bug there, which then makes me very reluctant to rely on this feature, which should be completely flawless.
Recommendations to others considering the product:
Try it out. I think the pricing and features are extremely competitive.
What problems is the product solving and how is that benefiting you?
When working with co-counsel, I was able to solve the problem of not being allowed to add codes by creating a new project story and using that to essentially code the docs for the side project I needed. Benefits are the ability to easily share and collaborate. Also, the deposition outline feature is great.
What do you like best about the product?
Everlaw is a user-friendly platform. I can't believe how much time it saves me. The tasks are logical. It's easy to find things. The help button really works. And if you still don't know what to do - or just want to confirm that you are doing it right - the customer service team is absolutely amazing!
What do you dislike about the product?
I haven't found a downside. Everlaw is constantly improving the platform - specifically addressing issues and concepts raised by the customers.
What problems is the product solving and how is that benefiting you?
Everlaw allows for quick document productions. I cannot get over how much time it has saved me.
What do you like best about the product?
The ability to track/follow documents that are related (e.g. an email chain)
What do you dislike about the product?
Juuuust a tad more of an explanation when you do something incorrect. A little more information would reduce a bit of frustration.
Recommendations to others considering the product:
Use it!
What problems is the product solving and how is that benefiting you?
Document review for depositions. The ease with which to cull through documents after rating them.
What do you like best about the product?
Ease of tagging and collaboration. Fast upload and download. Great customer service.
What do you dislike about the product?
Slow customer service at times. Wish support would be available 24/7
What problems is the product solving and how is that benefiting you?
Timeline and productions reviews.
What do you like best about the product?
The best feature of Everlaw is the ability to read and code an entire chain of emails in the blink of an eye. I can read the entire chain, decide which codes I think are appropriate and code the with the same codes all at once. It has really saved me time and saved my clients money. Another great feature is that it transcribes audio files and allows you to add notes with time stamps or search for certain words within the audio transcription. I also really like the feature where people names are listed with their comments so that you can have a conversation within the notes.
What do you dislike about the product?
I think that the preset code option is an important feature, but I wish there was a way for us to customize the names. 1, 2, 3 etc. can be hard to remember which goes with which codes. For example, if we could label them "privileged" or "not responsive to the ORR" and then set which codes go with that, I feel like that would be more beneficial to reviewers. I rarely use the preset codes because after I set the codes once I have a hard time remembering what those codes were. So I often end up recoding something again and again.
Recommendations to others considering the product:
We tested several different document review platforms before settling on Everlaw. I am so glad we went with Everlaw.
What problems is the product solving and how is that benefiting you?
It has save us so much time. And we are able to make more detailed notes for when we return to the documents and decide how we want to use them in litigation. For example the ability to take notes with time stamps in audio files is amazing. It allows us to go back to the document knowing exactly why we coded it the way we coded it without having to relisten to the entirety of what may be a 3+ hour long audio file.
What do you like best about the product?
Everlaw is easy to use and allows important documents to be categorized easily and logically. I love the 'binders' feature allowing the user to pull pertinent documents in a variety of different ways.
What do you dislike about the product?
I cannot think of anything I don't like about Everlaw.
What problems is the product solving and how is that benefiting you?
Our team is reviewing millions of documents. Everlaw allows easy to use binders that organize important and hot documents. Binders can also be used to cull relevant documents in preparation of depoositions. One feature that is especially helpful is keeping track of where a reviewer is in their batch. It is also very easy to communicate with team leaders regarding coding issues or document relevancy.
What do you like best about the product?
I like the intuitive nature of the platform and the fact that Everlaw is eager to assist, train, and respond to customer needs.
What do you dislike about the product?
The new legal hold module is missing some features we would like to see.
What problems is the product solving and how is that benefiting you?
We have been able to perform analysis of our data upfront, keep our data more secure in an in-house platform, and cut the costs of storing and reviewing data by third-parties. We also use Everlaw for review of data potentially compromised to see if it containis sensitive information.
What do you like best about the product?
The platform is user-friendly and easy to navigate and learn.
What do you dislike about the product?
There can be some issues with the billing team. I understand that has nothing to do with the platform, but I thought to mention it. With regard to the platform, I am having trouble finding something that I dislike! I think going back to edit uploads can be tricky and you can't get back to certain screens once you've progressed through, causing me to have to start the upload over again.
Recommendations to others considering the product:
I think this is a great program. New users will be able to learn how to use Everlaw very quickly. Everlaw's customer service team is always there to help and are highly knowledgeable. They have a lot of online resources to help you as well. Managing and reviewing documents in Everlaw is a breeze when it can be challenging to review a large set of documents. I highly recommend Everlaw!
What problems is the product solving and how is that benefiting you?
Review accuracy. Timing that it would take with other services to upload large sets of documents. Timing on organization and better organization of documents.
What do you like best about the product?
The ease of use--it takes only 15-30 minutes of training to be able to do a simple review.
What do you dislike about the product?
There is nothing that I dislike about Everlaw.
Recommendations to others considering the product:
Speak with Everlaw's customer service reps, and have the decision-makers and potential users do a demo of the product.
What problems is the product solving and how is that benefiting you?
By switching to Everlaw, we have realized significant cost savings for our clients. The cost of Everlaw itself is better than many other systems. Yet, at the same time, it is fast and easy to use, which saves on time for the review. I can review 100 documents an hour on Everlaw, but on other programs that number could be 50 because of the slowness of the program. I also appreciate being able to speak with technicians without having to increase the costs for the project, and I like being able to upload the documents into the platform myself.
What do you like best about the product?
The platform itself is clean/crisp/not cluttered and pretty user-intuitive. A lot of the features, especially Storybuilder are a great addition. Our contact person is amazing and always so helpful and friendly.
What do you dislike about the product?
Having to scroll to see all the codes offered. It should be formatted so you can see all the coding at one glance.
What problems is the product solving and how is that benefiting you?
Using Everlaw to prep for depositions, search for documents drafted by opposing parties. The benefits are that the searches within Everlaw are simple to do and being assigned batches is helpful to organizing each specific person's search.
What do you like best about the product?
Everlaw is a fantastic tool for managing the difficulties of disclosure and subsequent document management. The platform is easy to navigate. The team at Everlaw are responsive and always happy to help. Categorization and redaction of documents is easy, as is putting together bundles or exhibits thereafter. These days I am not sure how I would cope without it.
What do you dislike about the product?
Nothing to dislike so far, all works as I would want it to
What problems is the product solving and how is that benefiting you?
Efficient managment of disclosure
What do you like best about the product?
Quick - I always thought my PC specs limited my speed between documents, but Everlaw proves that review platforms can absolutely be quick and snappy between docs. Intuitive - I was hesitant to learn a new review platform, but Everlaw was the easiest to pick up Customizable - presets and hotkeys enable continuity between desktop and laptop solutions Streamlined - the user interface is easy to navigate, and everything is only a few clicks away
What do you dislike about the product?
The "presets" function/widget could use some work.
Recommendations to others considering the product:
Just give it a try and you won't regret it!
What problems is the product solving and how is that benefiting you?
I learned the customizable presets were crucial to increasing my review rate and ease of use.
What do you like best about the product?
The speed in which we were able to upload, process and then review documents was spectacular. Once acclimated, the interface is intuitive and easy to use. Drag-and-drop search filters make complex queries easy. The Customer Success team was there for us through every step and provided instant assistance and answers to our questions. Early Case Assessment (ECA) module is excellent and provided cost savings.
What do you dislike about the product?
Nothing comes to mind to dislike about Everlaw.
Recommendations to others considering the product:
I would highly recommend Everlaw for any eDiscovery project.
What problems is the product solving and how is that benefiting you?
Their analytics enabled us to quickly cull through 4.5 million emails in a very short time frame.
What do you like best about the product?
The user environment is a clean interface with integrated tools to help prepare for document productions, depositions, and trials. Everlaw allows the user to configure productions without over complicating the process. Everlaw's storybuilder feature allows users to track documents and prepare for depositions, and once compelted, upload the deposition transcript. Storybuilder also provides and timeline which can be linked to documents and narratives, thus laying a framework that is useful in drafting and outlining depositions. Everlaw also alows you to track events, witnessess, and deponents in the storybuilder feature. Everlaw's search capabililities are user frendly and are automatically saved and easily accessible. The binder feature is also helpful in categorizing documents.
What do you dislike about the product?
Everlaw is a little too user-friendly, and novice users can quickly propagate errors, but the learning curve is steep, so once a process is learned and can be easily repeated. Everlaw does have limitations wherein families cannot be rearranged because family relationships are created by order of upload. This could be fixed by allowing users to reorder family relationships.
Recommendations to others considering the product:
Everlaw is a great platform for attorneys that are on a budget or do not want to pay for and complicated platform. The support staff is helpful should an issue arise, but most processes can be completed by the novice user.
What problems is the product solving and how is that benefiting you?
Everlaw easily configures document productions, which can often become complex and burdensome. The Everlaw staff has provided incredible support when problems have arisen. For example, when a document does not process, properly Everlaw allows for overlays to repair the problems, which is also true about metadata. Furthermore, Everlaw allows metadata fields to be mapped and combined, which helps maintain consistency when receiving document productions that do not conform to a standardized format.
What do you like best about the product?
Everlaw's integration of mature and convenient AI tools that don't require a data science degree to use puts cutting edge tech in the hands that need it most. Pairing that with practical easy to use Storybuilder for case planning, delegation, and depositions and you can't find a better product on the market.
What do you dislike about the product?
Though it is a little nitpicky, when sharing an assignment, search, document etc, you have to open the message center and accept it, rather than it appearing in your workspace. I understand the reasoning behind it, as it reduces the risk of clutter and useless cards showing up, but it is another click. like I said, it's a small and nitpicky thing.
What problems is the product solving and how is that benefiting you?
We are able to bring modern tools to legal practices and give our clients better results in less time, with reduced risk to our practice. Its time-saving elements allow us to focus more on building the case and less on document review. Additionally, we have more capacity to take on new cases without increasing our employee overhead.
What do you like best about the product?
Everlaw's UI is very user friendly. It's just like using Amazon to make purchases. The visualization feature is also incredibly handy and is only a click of a button away.
What do you dislike about the product?
I don't like that production documents are seperate records. It complicates searches and clutters the workspace.
What problems is the product solving and how is that benefiting you?
We can spin up databases, load data, and turn productions around in minutes!
What do you like best about the product?
Document grouping is very beneficial, especially the threads. Being able to pull all of the emails in a thread together, in date order with attachments, is a godsend. Everlaw shows you the path the thread took, which is very helpful for seeing who forwarded things to others, starting new threads. The search function is straightforward and has many ways to limit your parameters to tighten up a search. Audio and video transcription is impressive and makes reviewing audio and video far easier as one can see the text and jump to that part with one click. Just upload the audio/video, and it does the transcription automatically. It is very easy to upload documents (literally drop and drag), review documents, mark them up, code or place in binders, and then produce. I can usually have the attorneys reviewing and coding within an hour of signing up. In addition, customer service is amazing. They are responsive, helpful, and great at explaining things. And they always are friendly and accessible. They also take suggestions for improvements and act on them, if possible. Everlaw is the most intuitive and user friendly document review program I've ever used. This is the fourth program I've been trained on and the others don't hold a candle to it.
What do you dislike about the product?
Excel spreadsheets are a little difficult to handle in Everlaw. You need to be aware of them when producing, as they produce in native format, and if they are very large, they are sometimes difficult to view within Everlaw.
What problems is the product solving and how is that benefiting you?
There is no other way to review large amounts of email or .pst file this efficiently, especially if you want to see the full thread. And the hit highlights functions makes reviewing the documents for your specific term fast and easy (it highlights the terms you are looking for on each page so you can see it easily, you can also search multiple terms at a time, as they color code them). Being able to upload a video and have the text populate next to it meant being able to easily and quickly review videos, saving time.
What do you like best about the product?
I find Everlaw to significantly reduce the number of technical steps necessary to expedite the review of documents. They have significantly simplified a complex technical process to the core. Their support team has been excellent and very helpful.
What do you dislike about the product?
The tool is continuing to mature. New features are frequently added. Since the tool strives to simplify the workflow, this simplification can also make it challenging to handle very large, very complex litigations.
What problems is the product solving and how is that benefiting you?
Everlaw reduces the number of hands necessary to run a document review through to production. This means less hand offs, fewer chances for error, and greater efficiency.
What do you like best about the product?
it is fast and its redaction tools have helped us massively, also production and upload is very user friendly and efficient. We offer it across our firm regulary and it has changed the way we run DSARs and document review. It is so user friendly we never have issues teaching it out.
What do you dislike about the product?
we have been getting a few errors lately, but this is quite rare
What problems is the product solving and how is that benefiting you?
Redaction is massive, we used to redact on PDF Docs which doesn't even compare to the benefits of Everlaw. Document review is fast, we can easily add more codes and group documents together well with binders
What do you like best about the product?
Easy review functionality and excellent free support service. The platform is straightforward to upload documents into and retain control of. It is also easy to share documents, whether as a formal share file or to generate a clip as a pdf. It is easy to group documents and to save relevant searches, narrowing the data set for ease of future reference. Their support service is available around the clock and the response time is swift with clear assistance/guidance provided, whether that is over the phone or by e-mail. There is also the ability to set tasks for fee earners to complete and to manage how a review is progressing. This is all aided by charts and detailed breakdowns of how the platform is being utilised as part of the project analytics data. This ensures effective use of the platform and improves the accuracy of the search and review results, as well as managing user's time effectively. There are also regular training sessions which are free and can be scheduled to suit the user's availability.
What do you dislike about the product?
There can be issues with search functionality as there are lots of negatives which sometimes have to be input in order to get a positive search result; however, I mostly put it down to user error and initial lack of familiarity with the platform. The transcription element could also be improved. Its benefits can also be its biggest burden. The most attractive feature is the high level of control which it provides to users, but you have to ensure that you are sufficiently familiar with the platform to ensure that your eventual production is able to be carried out with minimal issues. There are too many guides which you could refer to and so it can sometimes feel overwhelming when time is under pressure. It would be helpful if more of the guidance is contained within the plaform, rather than having to search for it within the various guides.
Recommendations to others considering the product:
If you want access to a disclosure review platform without the hassle of the provider having so much control over use, Everlaw is the perfect platform. I would highly recommend that you give it a try.
What problems is the product solving and how is that benefiting you?
Used for disclosure review and document retention, both early on in a case and at the dislousure phase. It has greatly assisted in managing a significant amount of data across a range of data sources, from documents and e-mails to video and audio recordings. It has also assisted in translating documents for review. I anticipate that it will also be used to assist in bundle preparation the more we use the platform.
What do you like best about the product?
I like that Everlaw is very intuitive and easy to learn.
What do you dislike about the product?
There is nothing that I do not like about Everlaw.
Recommendations to others considering the product:
If you are looking for a cost-saving database and that is easy to use, take a look at Everlaw.
What problems is the product solving and how is that benefiting you?
The email feature is quite easy to review documents quickly.
What do you like best about the product?
The ease of use and intuitiveness of the platform! You can set it up however you want, and for document reviewers, there is a lot of free-form ability to set up the panel/viewing pane how they prefer instead of a rigid structure. It's great in terms of how quick you can review on the platform and ability to move features around! One of the best features is the ability to create either complex of simple workflows through the set up.
What do you dislike about the product?
There is not much to dislike. Again, compared to other platforms, once you understand Everlaws structure and layout, it's more intuitive than other platforms. The simple transition can be aided by any number of their online guides and videos. The one thing I would reccomend is that Everlaw create a portal on their platform for how to filter through particular issues by categories of troubleshooting needs. With the addition of landing page videos - more uses could become self sufficient.
Recommendations to others considering the product:
Make sure you understand it's not just a review platform, it can be a resourceful tool for any litigation case.
What problems is the product solving and how is that benefiting you?
Efficiency for reviews overall and speed. The platform provides many benefits that relate to both workflow creators and document reviewers. We solved many problems by managing workflow through the Everlaw platform as well as utlizing Everlaw's customer service for any troubleshooting. Usually not even needed as there are online videos. Again, one of the benefits is housing multiple cases on one platform with multiple associates/reviewers being able to access pertinent case information by using "Story Builder" mode.
What do you like best about the product?
• A great range of features enable our team to extract key details for large sets of documents without having to review the documents individually. Everlaw includes clustering and predictive coding tools for free as part of its product offering. Whereas you'd need to pay a premium to access these tools in other platforms, they can be used freely in Everlaw. • Unlimited free user licences - unlike other platforms, there is no requirement to pay for additional user licences; these are all included in the cost of the product itself. • An excellent document drafting feature named 'Storybuilder' which allows users to collaboratively draft a document (e.g. a witness statement) simultaneously. • Very comprehensive redaction tools to support a wide variety of use cases, e.g.: native spreadsheet redaction; native redaction of video / audio files; mass-redaction (and easy undoing of mass-redactions); inverse redactions; single-page / whole-document redactions. • Extremely responsive customer support: Everlaw Customer Success Team have never not picked up the phone when I've felt the need to call them. They operate in the US and UK, so they're highly available. • Very user-friendly: lawyers, counsel and witnesses who have never used e-discovery platforms before are able to get to grips with the platform with incredible ease. • Great free training: if you're more tech-inclined, Everlaw offers weekly online training sessions for a variety of topics. If you're unable to attend the sessions, you can refer to their online, frelly available Knowledge Base, a compendium of useful information. • Frequent feature releases: Everlaw release new features on a monthly basis. They're very responsive to user requests. On a few occasions we've had desired features that weren't immediately available on the platform, but the Everlaw engineering team built these features incredibly quickly following our requests. • Excellent data visualisation tools that summarise large amounts of data in a digestible manner
What do you dislike about the product?
Nothing in particular. Everlaw has proven very popular in my organisation, and I'm very glad that we use this particular piece of eDiscovery software rather than other offerings on the market.
Recommendations to others considering the product:
Always feel free to use the online, free Everlaw Knowledge Base whenever you want to learn more about the platform.
What problems is the product solving and how is that benefiting you?
Everlaw automates a huge amount of manual, complex legal work. For example: • Prior to using the platform, we were occasionally required to manually deduplicate documents. Everlaw's intellegent deduplication tool reduces the human error potential and saves heaps of time. • Much of our trial bundling workflows have been automated with Everlaw's CSV export tool, which enables users to export a spreadshet index containing various metadata fields for a set of documents. • Prior to using the platform, there was no eas way to thread emails. Everlaw's automatic email threading has resolved the problem by which we were having to review recurring emails from the same thread.