Customer love for Everlaw

What do you like best about the product?

The flexibility of Everlaw empowers the end user to customize and control their own document review projects. For example, inclusionary or exclusionary search terms return instant results so that more time can be spent doing substantive work.

What do you dislike about the product?

As with any newer technology, there is some pushback from clients when we recommend anything that involves an additional cost.

What problems is the product solving and how is that benefiting you?

Maintaining an easily searchable database of documents. In the past I have had to OCR mass PDFs and use "Ctrl+F" to do such searches.

What do you like best about the product?

Taking vast amounts of documents to be able to review more easily and time efficiently. We love our customer support manager, Cassie!

What do you dislike about the product?

Nothing,the system is very user friendly and the customer support and training is excellent.

What problems is the product solving and how is that benefiting you?

It is benefiting our organization by allowing us to successfully work with our clients in reviewing documents and streamlining production.

What do you like best about the product?

I like the ease of use and the end to end capabilities. The ease of use facilitates the acceptance process by the client who isn't a technology expert. Most eDiscovery Theplatforms and other tools are hard to understand and limit the attorney who would like to be more active. Everlaw is so functional and efficient without requiring a high competence in computer use. This encourages the client to work more with their project managers and other industry experts to have a meeting of the minds in terms of what the client needs in terms of their eDiscovery needs. I like that Everlaw is for Everybody (not just the technology experts).

What do you dislike about the product?

Not a thing. Everything is perfect. The tools are efficient and produce accurate results. The only drawback I can see is that it is not available as widely as I would like.

What problems is the product solving and how is that benefiting you?

The ability f the client to load their data and conduct a review independently without a sharp learning curve.

What do you like best about the product?

Everlaw makes its sophisticated review and analysis functions so simple to use. Review settings are completely customizable to meet individual project needs. It's compatible with other software, which makes it easy to import/export document sets. Customer support and training videos are accessible and thorough.

What do you dislike about the product?

There is no offline access, so it does require an internet connection. Members of my team outside of the US and Europe had difficulty consistently accessing their review assignments.

What problems is the product solving and how is that benefiting you?

Document sharing would have been unwieldy and time consuming without Everlaw. Everlaw made it simple for my multi-country team to access key evidentiary documents and contribute inputs, edits, redactions, etc in real time.

What do you like best about the product?

It streamlines the review of documents. I work with .pst files on a regular basis. The ability to upload and include all attachments is a huge timesaver

What do you dislike about the product?

The way Everlaw processes excel spreadsheets that I have to produce in discovery

What problems is the product solving and how is that benefiting you?

Helping reduce the amount of time spent on document review and production of discovery

What do you like best about the product?

Bates searchability, search terms and the ability to log historical searches

What do you dislike about the product?

It is not the most professional looking platform.

What problems is the product solving and how is that benefiting you?

It helps with disclosure review tasks.

What do you like best about the product?

All of your case documents are organized in user friendly folders or buckets. There are a number of search options. Depending on specific case needs, you can keep usage basic or add bells and whistles to easily place your hands on the needed documents in response to discovery and for trial. Everlaw also comes with lots of help; you can easily reach someone to answer questions and provide further insight.

What do you dislike about the product?

There are so many tools, it's taking me some time to learn them all. And they are constantly coming out with new bells and whistles; I'm not sure how I will be able to keep up!

What problems is the product solving and how is that benefiting you?

Based on the recent Q&A with Mr. Shankar, they are looking ahead at cloud management. I appreciate their commitment to security since our clients trust us with their documents and a security breach would be a nightmare. I know that I am not even aware of all of the problem solving Everlaw is working on, but I can tell they are dedicating to improving all aspects of the products and services.

What do you like best about the product?

I like the data upload. I find it very helpful to be able to see all your documents and organize them in a matter that you can access them.

What do you dislike about the product?

There isn't anything I dislike about the program. I think it works great when you have a bacthes and batches of documents that must be organized.

What problems is the product solving and how is that benefiting you?

Everlaw works amazing, we deal with thousands upon thousands of documents , this program makes it where we can break down the documents and access the information that is needed.

What do you like best about the product?

Email threading is one of the best features for our use.

What do you dislike about the product?

We struggle a little with learning the platform and all of the capabilities. Some users in our group are intimidated by the platform.

What problems is the product solving and how is that benefiting you?

By creating efficiencies in avoiding duplication of work, everlaw has saved countless attorney hours in document review.

What do you like best about the product?

It is most user friendly to access and very userful in ediscovery life cycle

What do you dislike about the product?

It is little bit slow while working on it

What problems is the product solving and how is that benefiting you?

we can easily code and review documents

What do you like best about the product?

One of my favorite things about it is how many options are "one-click." For instance, downloading a document just creates the PDF, with the Bates number as a filename--boom. I'm not flooded with 1,000 options; the default is what I want 99% of the time. Searches are intuitive. The "Binders" function took a little while to figure out, but now that I understand them, I'd never do it any other way. The option to customize the coding layout and results view is hugely helpful, and the user interface is intuitive enough that I rarely need to involve my eDiscovery colleagues. Messaging is also smooth and intuitive. I realized today that when looking through a long document, if you look at the "text" view to search for a particular word and then toggle back to the "image" view, it jumps to the page of the TIFF where that text appears! Game-changer. When viewing a particular document, the sidebar permitting a quick view of family members and thread duplicates is fast and easy to use. The database almost never freezes or crashes.

What do you dislike about the product?

(1) When changing the columns I want to see in the results view, the dropdown should initially display columns that are already selected, so I can quickly unselect them without having to search for each one. (2) It would be helpful to have a box for typing in a specific Bates number, both on the search page and the results view. Approximately 50% of the time I open the database, it is to pull up a particular document by Bates number. It would be helpful to go straight to a box like that without having to open the search protocol. (3) The metadata view when you have a particular document open is confusing; it seems to show only some of the metadata that is available. I know you can toggle this, but it is not clear.

What problems is the product solving and how is that benefiting you?

I spent a good chunk of every day running targeted searches in an enormous database, and I need to slice and dice the data multiple different ways to find what I'm looking for. Everlaw makes that process smooth, fast, and reliable. It is a pleasure to work in.

What do you like best about the product?

Everlaw makes it easy to organize, claim and review files. Claimed files are grouped by owner and Everlaw makes it easy to search through files, large and small, for sensitive material.

What do you dislike about the product?

The Everlaw team listened to feedback and have been immensely more transparent with communicating times/days when the site will be down for maintenance. No complaints here.

What problems is the product solving and how is that benefiting you?

The Text Selection Mode allows me to be more efficient because I'm able to select one word/phrase/sentence in one area and Everlaw redacts the words/phrases/sentences in all other areas in the file. This helps to 1) complete the file sooner and 2) limit the number of missed information.

What do you like best about the product?

I really like the layout and how easy it is to find all of the options I need. I also like the speed (it's fast!) and the many features.

What do you dislike about the product?

The price is a little high compared to what we have paid for other platforms, but it seems to be worth it with the features.

What problems is the product solving and how is that benefiting you?

We have been in need of a powerful cloud system for awhile now, and this has exceeded my expectations. I think it has also improved productivity.

What do you like best about the product?

Love the ease in controlling the status of the data in a case - moving from Active to Suspeded and back. Love the auto email threading. Ingesting native and produced data is easy and straight forward. Comprehensive permissions per user and group.

What do you dislike about the product?

I wish that the sofware learned our common search filters and showed those automatically in the default available fields. It seems like I add them over and over.

What problems is the product solving and how is that benefiting you?

We are still learning about having our data on a cloud based platform but it has been a life saver for our IT department to not have to manage ediscovery servers. The attorneys find the search and review intuitive.

What do you like best about the product?

Everlaw is well organized. Managing complex litigation that has a high document burden is significantly more efficient using everlaw.

What do you dislike about the product?

The searching function and refining searches is not intuitive.

What problems is the product solving and how is that benefiting you?

Document management on large construction litigation.

What do you like best about the product?

The interface is easy to use allowing you to become more efficient and provide quality work without taking the time in processing and refining data and information.

What do you dislike about the product?

The program itself is great, however, I have found that they can improve on their support hours. They seem to only work within particular hours. Support is responsive to emails and reply in a timely matter.

What problems is the product solving and how is that benefiting you?

The ability to process large amounts of data efficiently and effectively. Culling down results and providing the ability to create quality productions according to discovery search parameters.

What do you like best about the product?

Moving eDiscovery platforms from a data standpoint can be overwhelming, but learning a new platform's capabilities and structure was the most daunting element for me when selecting a new platform. Let's face it, eDiscovery tools need to be immediately user-friendly, accurate and reliable for the attorneys from the get-go. Everlaw exceeded my expectations. From taking the time to understand the data I was importing, to endless training resources, and outstanding technical support, Everlaw's internal structure is top-notch resulting in a great software experience.

What do you dislike about the product?

Nothing - Everlaw continues to improve and adapt and listen to their users to provide the best eDiscovery solution.

Recommendations to others considering the product:

At each level of interaction with Everlaw, from sales to technical support after our migration, Everlaw has exceeded my expectations and I am very happy with our decision to move our eDiscovery to Everlaw.

What problems is the product solving and how is that benefiting you?

eDiscovery on a platform that is able to digest the ever-changing data sources has been incredible. Our clients are able to send us their native data and Everlaw can import it seamlessly without everyone having to have a crash course in data analytics! The translation tool has already saved our firm thousands of dollars. Our firm is also able to quickly produce documents directly from the secure Everlaw portal.

What do you like best about the product?

Everlaw allows you to task out document batches for review, tracks each team member's progress and allows you to easily mark specific documents relevant to your review.

What do you dislike about the product?

I do not have any dislikes - I know there is more to know and if anything I want to be trained better on Everlaw.

What problems is the product solving and how is that benefiting you?

Everlaw allows my team of attorneys to review and prepare for depositions without duplicating work.