What do you like best about the product?
Its cloud based technology and easy to use
What do you dislike about the product?
There isn't really anything I dislike, but I am a relatively newer user
Recommendations to others considering the product:
I only have one other discovery system to compare it to, but it is MUCH easier to navigate than it was.
What problems is the product solving and how is that benefiting you?
Huge document review online versus paper
What do you like best about the product?
I am a transactional attorney who helped my firm's litigation department review a large document production. At first, we were reviewing on a competitor's database, and I found the competitor's database to be clunky. Everlaw's introductory tutorials were very beneficial to one who does not typically include document review in their practice area.
What do you dislike about the product?
There were some features that weren't covered in the introductory tutorials. I expect this was to prevent information overload, and, like with most software, I am sure a better understanding will come with further use.
What problems is the product solving and how is that benefiting you?
I am able to review documents faster on Everlaw.
What do you like best about the product?
The search function is highly tailored and intuitive to use. On the rare occassion I am unable to understand a functionality, customer support is very quick and efficient. On the back end it’s easy to configure privileges and restrictions, which is ideal for a large team working on a project.
What do you dislike about the product?
The document preview function can be slow, which holds up large scale document review projects. I would like to be able to relay “bulletins” and “pop-up” alerts to other user team members when they access certain sections of the platform. In a large team this is helpful, instead of having to rely on inbox communication.
Recommendations to others considering the product:
I have limited experience with other e-discovery platforms, so do shop around. But I highly recommend the platform due to ease of use and the very responsive support team. In this respect at least they are market leading.
What problems is the product solving and how is that benefiting you?
Being able to conduct Large scale document review exercises efficiently and cost effectively. Our team also uses the platform for projects which require input from external colleagues, who would be prevented from using the firm’s internal document platform. The ease of tailoring their privileges makes this platform highly ideal for Wide group project.
What do you like best about the product?
Cloud-based solution Quick user account setup Good data index speeds Various features for an efficient and user-friendly document review Informative support Reasonable costs for a fully functional e-Discovery platform
What do you dislike about the product?
Column headings cannot be customised to be the default view for reviewers Coding layouts cannot be pre-loaded for reviewers as default
Recommendations to others considering the product:
I consider this to be an all-rounded solution which you can pretty much use the solution straight out of the box. The cost is very reasonable for the features it has i.e. cost per GB of data, predictive coding, productions, etc. There is also plenty of training available for both administrators and reviewers so all users can utilise Everlaw to the absolute maximum for their needs.
What problems is the product solving and how is that benefiting you?
Quick upload speeds for urgent matters Efficient review of large data sets undertaken by various teams and users
What do you like best about the product?
Everlaw is extremely user-friendly. The automatic conversion to PDF of almost any file type is amazing - we use it to combine documents into a single PDF extremely efficiently. We also use it to redact documents. The automatic transcription of audio clips and automatic OCRing is outstanding. I love the way Everlaw tracks which users have touched each document and the changes they've made. It's a very collaborative tool. UPDATE - We are still using it two years later, just as happy with it!
What do you dislike about the product?
There are a few small things that I would love to see changed. First, if the file is over 1000 pages it isn't searchable and has to be split up, which can be annoying. Second, there is no extract feature the way there is in Adobe - you cannot just delete a single page out of a file or extract it to create a new file. Third, I'd love the ability to quickly scroll through the claim files with thumbnails. Other than that, Everlaw is perfect! UPDATE - Everlaw now allows all files up to 2500 pages to be searchable, which has saved my team a huge amount of time.
Recommendations to others considering the product:
Try it! You will not regret it. They are an outstanding company that offers an outstanding product.
What problems is the product solving and how is that benefiting you?
We used to combine large numbers of files in Adobe, which took forever if they were excels, word docs, etc. With Everlaw, I can upload a zip file containing hundreds of documents, all different file types, and then export them all as one single PDF. It's amazing! Everlaw also allows you to OCR and Bates stamp in the background - you can do other things while that process is occurring!
What do you like best about the product?
Ease of use. Even the less tech savvy people at our firm have been able to be taught rather quickly how to review and run productions. Cloud capabilities. Being able to log in from everywhere is great. Especially during the current situation (Covid-19) it is extremely important for us to all continue to be able to work effectively from home, and Everlaw makes it easy. Being able to upload/download/review documents from anywhere keeps our office running smoothly, even when our physical office is shut down. Search features. I find it easy to build searches that help me narrow down the documents to just those relevant to what I am looking for. Tech support. Any time I have any questions I just send a quick email to their support team and 99% of the time I get a response within an hour. Their support staff is very knowledgeable and has helped walk me through many issues I've had. Update: Two years later and I still love Everlaw. They are constantly rolling out new features that make my job easier. The clustering feature is great for finding documents with similar themes or content. The Language feature is extremely helpful as we get a lot of documents in Spanish. Everlaw support is also still fantastic and always gets back to me promptly. Another update: We were early adopters of Everlaw and have now been using it for 5 years. I love Everlaw because it makes my job as an e-discovery specialist and paralegal easier. Everlaw is a one stop shop. I can review documents, create timelines and outlines using those documents, run document productions, view or listen to audio or video files, prepare search term reports on 100s of .pst files at once, review deposition transcripts, all within one platform. Prior to having Everlaw these jobs would have been scattered across different programs. Being able to do everything within one space makes my job easier, and makes me better at my job.
What do you dislike about the product?
No ability to print multiple documents at once is probably my biggest annoyance. I build a lot of binders within Everlaw for our attorneys to review or to be used for deposition exhibits or HOT DOCS binders. It would be great if there was an option to print the entire binder directly from Everlaw instead of having to export it and then print it. It is a minor annoyance, but with a product so great I have to knit pick to come up with dislikes. Overall I am very happy with our firm's experience since switching to Everlaw. Update: Two years later. I would say my biggest "I wish" for Everlaw would be the ability to set up automatic review assignment reminders for users. So I could set something that would monthly send out reminders to the users of the status of any reviews that have been assigned to them that they have not completed. Doing this manually can be a pain. Another update: Still wishing there was a way to set up review assignment reminders.
Recommendations to others considering the product:
I would highly recommend Everlaw to any law firm looking for a new e-discovery and document hosting platform. It is extremely easy to use and has made my life much easier. Whether you're reviewing large or small datasets, Everlaw's features can help make your review easier. Everlaw is worth the price.
What problems is the product solving and how is that benefiting you?
The biggest benefit we have noticed since switching to Everlaw is the ability to connect from anywhere. Our prior review software was not cloud accessible so we would have to remote into our network to access it. Now our attorneys and support staff can log in from anywhere. I've logged in from the lobby at my local vet while I waited for my dog's appointment, from my back deck while enjoying the sun, and have been logging in every day for the last few months from my dining room table as our office is closed due to the pandemic. If we still had our old review software we would have had major problems working from home for this long because we were only allowed to have a few people in it at once and it was not cloud accessible. Update: Two years later. I would say the biggest issue they are solving is making sure key documents do not get lost in the shuffle. Between the clustering feature and the predictive coding, it is easy to review large data sets and make sure no important documents are missed. Another update: A problem we had before Everlaw was having important documents strewn across multiple software programs. With Everlaw, we can house everyting from HOT DOCS, to productions, to outlines, to deposition transcripts and more all in one location.
What do you like best about the product?
How comprehensive and customizable it is. Compared to other doc review platforms I've used, I really appreciate how flexible Everlaw is to the type and scale of the project. It's a real benefit being able to do everything from upload to production yourself, whenever needed, without needing to rely on the provider to perform productions etc. It is also very valuable that Everlaw is constantly adding new features to expand the service the platform provides and to ensure it remains competitive. The range of features Everlaw offers is very competitive - from integrated translation, to transcription, to predictive coding - and at a very competitive price point, which makes a real difference when selecting a review platform. Everlaw's support team is also very supportive whenever you run into issues. They are responsive and work hard to deliver solutions.
What do you dislike about the product?
Conversely it's that ability to do everything yourself that can be a downside for those who are less confident with the tech side of things. Everlaw's support team and knowledge base goes a long way to help this, though. Overall there are very few negatives!
Recommendations to others considering the product:
Would highly recommend trying Everlaw out. Once you become familiar with it, it really is incredibly simple to use effectively.
What problems is the product solving and how is that benefiting you?
Everlaw is a much more cost-effective solution for our clients on doc review projects such as DSARs and disclosure reviews, particularly smaller scale projects where there are only a few thousand documents to review. This allows us to offer a more streamlined product to our clients for these products. The flexibility of the Everlaw platform to add new users allows us to very easily scale up or down projects, depending on size. For example, if the client finds an extra 10,000 documents for review, we can quickly add new users, which combined with resourcing solutions allows us to adapt our own client service.
What do you like best about the product?
Everlaw makes my review faster and smarter and improves my work product with collaborative outline and timeline tools. I love the interface and the user friendliness. But more than that, it's a powerful tool that has all the ediscovery functionality I need.
What do you dislike about the product?
The outline and timeline functions are powerful, but I wish they were more user friendly. It has taken a long time to learn to use them.
Recommendations to others considering the product:
I guarantee Everlaw is faster and more powerful than your other platforms.
What problems is the product solving and how is that benefiting you?
It's cloud-based, accessible anywhere, and easy to share with colleagues. Review is faster and smarter, and the tagging is intuitive and easy to learn. Easy to manage a team of large reviewers and track progress.
What do you like best about the product?
I like the keyboard shortcuts and context panel. The ability to save things into binders is extremely helpful for presenting, which is what I use it for most often. I wish that there was a way to copy coding between families. I often find myself switching back to a previously reviewed document and then flipping to the one I'm on because the coding is complex and I don't want to forget anything. The ability to "Copy coding" would be helpful and easier for me to do. I also wish there was an ability to sticky certain parts of metadata to be visible within the entire coding panel. There are a couple of things that I always check, like the date, and not having to switch back and forth would be useful. I also like the UI design as it is colorful and pleasant to look at. I like the combine board style of the home page, although there are certain panels that I never use but don't want to hide because they would go away.
What do you dislike about the product?
I wish there was a way to organize documents within binders. We use the binder to present to our teams and sometimes we want to show things in a specific order because of context but wind up having to search through documents while on a Zoom call. I also with the messenger client was more intuitive. It is difficult to organize them at times and the fact that they don't thread can make it confusing if you are sharing more than one document. I also wish there was a way to create custom groups such for local users. I know that it's an administrative privilege but working within teams it can be difficult to always remember everyone on a specific team. While I like how flexible the coding panel is, sometimes when new things are added it is difficult to get them stickied to everyone's own coding panel and I find myself having to explain a lot how to manage that system. I also wish there was a way to create a binder natively from inside a document. I often find myself having to go back to the home page to create a binder and then refreshing the document I'm in in order to add it to an actual document. Also I have spent 30 minutes trying to reach the $50 amazon gift card amount and it stopped increasing me because there are no feature questions for me to be able to get to an A. I would like it if Everlaw would fix that portion of things.
Recommendations to others considering the product:
For those looking at Everlaw, I would recommend that you evaluate how the software is going to be used in order to determine if it is most efficient. I would highlight that it is a web-based platform and easy to use.
What problems is the product solving and how is that benefiting you?
Everlaw is a more cohesive platform that allows for better integration with Binders of keeping track of information. I don't have extensive experience with other platforms, but being able to combine documents and keep them in one place is extremely helpful. I also think that the ability to search specifically for metadata and by Bates range is helpful. Another benefit that I've noticed is that it's web-based and can be used anywhere. I do wish that users could see more of their own analytics. I would like to know my own review pace without having to ask and I think it would make me more efficient long-term. A problem I have solved with Everlaw is learning more about custodians and being able to search through individual people's documents. It seems to be more comprehensive with metadata than other platforms, although I have only used Relativity as well. I also think that Everlaw has helped me be able to collaborate more efficiently, although sometimes sharing binders and what binder permissions exist can be difficult to achieve.
What do you like best about the product?
Everyone that has reached out to me as been very helpful and nice and assists as best they can.
What do you dislike about the product?
Sometimes it's a little difficult to figure out what needs to be done on the spot. But the support is beneficial.
Recommendations to others considering the product:
Great platform to keep records. Bates stamp docs and to upload/download productions. Easy to use.
What problems is the product solving and how is that benefiting you?
Haven't had to many problems or issues.
What do you like best about the product?
The speed with which I can process discovery and run productions, and the ease I can on-board new users and teach them how to use Everlaw. Everlaw is designed to be used by new users and power users alike. I absolutely love the knowledgeable customer support reps.
What do you dislike about the product?
I am hard pressed to find anything I dislike about Everlaw. Perhaps csv overlays could be made easier and less confusing by merging metadata and user-editable fields into a single type.
Recommendations to others considering the product:
Take a look at Everlaw and compare it's ease of use to other platforms. Design and functionality is everything in a software platform that you might end up using daily.
What problems is the product solving and how is that benefiting you?
I am using Everlaw as a review and investigation platform and to run productions of discovery. Everlaw is unmatched in my mind when it comes to speed and efficiency of review and discovery investigation. I also use Everlaw to allow collaboration during the investigation. Adding work product such as notes, highlights, and sharing binders and searches is so much easier than our old model of using Adobe to add sticky notes.
What do you like best about the product?
Features like Story Builder, email threading, exporting to combined PDF, de-duplication of "near duplicates," and "printing" of work product for each document are all features that were sorely lacking from our previous platform. Now that we have them, I don't know how we ever went without. This platform provides functions that I did not expect to find outside of a CaseMap or Case Notebook type of program, and I couldn't be happier. I also really appreciate the level of support we have gotten in terms of training, customization, etc.
What do you dislike about the product?
Everlaw is not the most flexible in terms of offering affordable pay-as-you-go options for smaller practice groups, so it wasn't cost-effective for us until we reached a point where we were reliably hosting 10+ matters on our e-discovery platform at any given time. I started my career in an 8-person "boutique" litigation firm, so I do wish Everlaw would roll-out some options for smaller firms to more cost-effectively use the platform. In ,my opinion, the per-matter options currently available are cost-prohibitive unless you have a matter with at least 20 GB of data.
Recommendations to others considering the product:
If you are at a smaller firm and not yet ready to commit to a contract, this might not be the right fit for you. But, if you are in the position we were in, I recommend that you switch to Everlaw the minute your firm's usage of e-discovery hits the 100 GB mark. If you are at a larger firm and/or are already consistently using a platform, I recommend evaluating Everlaw for its pricing (no user fees!), post-production functionality (witness outlines, live collaboration with your litigation team, etc.), its ability to bring data processing in-house, its wide range of supported file types, its translation functions, its AV file transcription, its integration with multiple cloud platforms (Dropbox, Box, Google Vault, etc.), its user-friendliness, and its support options. Lastly, this isn't necessarily a weakness of the platform, but I do think that in order to get the most out of Everlaw, you need someone in-house who has the time and ability to thoroughly learn the ins and outs of the platform. I don't think you need someone with anything close to the level of training and expertise required to administer a Relativity-based solution, but I do think it's important to have someone on your team who can dedicate time and take every available training.
What problems is the product solving and how is that benefiting you?
Our previous platform was excellent for introducing attorneys to e-discovery -- better late than never -- but this platform allows us to do so much more. We are able to adapt and tailor the platform to benefit all of our attorneys - from the least tech-savvy, who will never log into the platform itself, to the most tech savvy, who want to learn and utilize every trick and function available. And we are able to effectively utilize Everlaw from the beginning of a case (in-house data intake, relevance review, production), through substantive review and annotation, through depositions and dispositive motions, until we go to trial.
What do you like best about the product?
The tool itself has a very modern look and feel. Very easy to navigate and feel like a power user even on first use. Wealth of content and knowledge base articles help you help yourself.
What do you dislike about the product?
Some missing features and the search functions can be counter intuitive at times.
Recommendations to others considering the product:
Great pricing, friendly staff, consistent dedicated support. Very easy to use and constantly developing.
What problems is the product solving and how is that benefiting you?
Would like to see canned SEC, DOJ production settings. Transfer of production settings from project to project.
What do you like best about the product?
Everlaw's functionality is both robust and intuitive.
What do you dislike about the product?
Would love to see Everlaw develop some additional features to make it more suited to transition from an excellent document review platform to a top-notch trial exhibit platform.
What problems is the product solving and how is that benefiting you?
The various search tools (easy to understand boolean searches, free predictive coding features) make it easy to review and assess documents quickly.
What do you like best about the product?
The Everlaw team is always available and quick to respond to my elementary-level questions. And they do so without a bit of judgment! The platform is intuitive with just the right number of bells and whistles. I never feel like I'm paying for bells and whistles that I never use.
What do you dislike about the product?
Only that they don't run production load files for me. I really need to learn!
What problems is the product solving and how is that benefiting you?
I like that we can house multiple cases on one platform and easily maneuver between document productions.
What do you like best about the product?
Everlaw is extremely user friendly and easy to learn all of the various tricks and shortcuts. They offer multiple training opportunities for the different levels of your administration that are specific to the task you need assistance with. Ie: Document Review, Story Builder, Case Setup for Admins, etc. On top of the extensive scheduled training, there are also detailed training links that you can use to trouble shoot on your own. If those options are not ideal, customer service is very responsive and helpful and can solve any issue you may be having in a matter of minutes. The ease of training makes our document heavy cases a breeze to organize and work our cases towards trial. Overall we have used many platforms and this is the only platform that all levels of our administration have had little to no issues with.
What do you dislike about the product?
I would love if you could lock in the home screen. Like if you click on a document set, it doesn't automatically rearange so that is now on the top on the main screen. I would also like to be able to pick and choose pages in document productions. We get large files we upload and review but sometimes only need to produce 2-3 pages.
Recommendations to others considering the product:
It's a great platform that does exactly what it says it will do without the constant headache of similar platforms.
What problems is the product solving and how is that benefiting you?
We work with multiple other firms on large class action and mdl matters. The ease of coding and adding notes has made the normal chaos of multiple firms reviewing documents much more streamlined. This makes preparing for depositions a lot easier.
What do you like best about the product?
Extremely easy to use interface and brilliant customer support. Very easy to use production and coding tools.
What do you dislike about the product?
Slightly awkward highlighting and redaction tools
Recommendations to others considering the product:
Use it!
What problems is the product solving and how is that benefiting you?
It has been indispensable in sorting and organizing vast amounts of discovery. I cannot imagine doing document review without everlaw.
What do you like best about the product?
Everlaw is a versatile tool that has impacted almost every facet of our litigation practice from the start to the end of the case. The interface is incredibly user-friendly and there are constant updates to continue improving what is already a program that far surpasses its competitors. But here's the icing: alone Everlaw would remain my top choice for document organization and discovery, but the staff are second to none. I have never, in my past 2 years of using this program, had anything less than an enjoyable and efficient conversation with the Everlaw family when any questions or issues arise. I can confidently say that Everlaw has saved countless hours of my time and this benefit has been passed onto our clients.
What do you dislike about the product?
I'm coming up short on any dislikable aspects of Everlaw. Sure, there's a learning curve, but Everlaw provides weekly live training and consistent support where needed.
Recommendations to others considering the product:
Do yourself a favour and check out this program at the very least. If it's a good fit it will help a lot. The support team at Everlaw has been very responsive through the process of integrating everything with our firm.
What problems is the product solving and how is that benefiting you?
Everlaw has made document review, productions and examinations for discovery much easier, particularly for cases with thousands to tens of thousands of documents. With the pandemic, going virtual was seamless. Everlaw is already set up for virtual discoveries/depositions. Assignments can also be created to split tasks up and efficiently work.
What do you like best about the product?
I am very pleased with Everlaw's continued work on their platform which now includes the integration of fact building, timelines, deposition outlines and transcripts, document processing, filtering/visualization, review and production in one app. I've found that some other companies try to go in so many directions with various types of apps that it comes out rough. Everlaw's focus on one app is unique and appreciated. A new look to doc review apps is also refreshing.
What do you dislike about the product?
I'm not sure it is a true negative, but more so just realizing there is some time to invest in changing how I approach discovery.
What problems is the product solving and how is that benefiting you?
No more transferring processed data from one app to another. Also, a fast turnaround with preparing documents for review. We also have come to appreciate having a hosted app rather than on premise. This removes the extra burden on our IT to upgrade and allows us to use new features right away.
What do you like best about the product?
Everlaw does a wonderful job of streamlining advanced processes and making them very user friendly and easy to understand. Tasks like uploading/deduplicating documents, running outbound productions, and running complex searches are easy to configure. Better yet, the software has advanced features and a whole suite of generative AI features that make document review a warp-speed process.
What do you dislike about the product?
So far, I haven't run into a feature (or lack thereof) which I didn't like. If you run into features that you don't like or require modification, Everlaw is constantly building new features into the platform, and their product team is always willing to listen.
Recommendations to others considering the product:
For those looking at Everlaw, this platform is like using an iPhone -- its intuitive and powerful.
What problems is the product solving and how is that benefiting you?
Everlaw has made it easy to upload large batches of documents and ESI, run searches through them quickly, and have "hits" within minutes. No other platform makes finding documents this easy. Everlaw is so intuitive that onboarding lawyers and new users is lighting quick.
What do you like best about the product?
It is good for doc review in discovery and locating certain docs by bates number. I like how the search features are great, especially when I have to find a single document hidden among thousands and thousands of documents in the huge discovery file.
What do you dislike about the product?
I don't have anything I don't like. I can't think of any. Everlaw is an excellent product, and I highly recommend it.
Recommendations to others considering the product:
Everlaw is a great choice. It is very helpful in reviewing documents in discovery. It is also great for locating a single document or group of documents by bates number.
What problems is the product solving and how is that benefiting you?
It helps me review documents sent to me in discovery and find certain bates numbers.I have used Everlaw extensively on a large mass tort litigation, and it was very effective for document review. This litigation had hundreds of thousands of documents, and Everlaw made organizing all of that a much much easier task.
What do you like best about the product?
I appreciate the speed of the data processing, deduplicating features and reporting services that Everlaw offers. Their customer support is also top notch.
What do you dislike about the product?
The custom editing fields are ok, but it's not great if there is a lot of data input needed.
What problems is the product solving and how is that benefiting you?
The ability to process large sets of data without using in house resources.
What do you like best about the product?
The UI is simple, and the training is free. I like that you pay by peak data storage volume rather than by volume of data processed. It allows you to truly take advantage of the AI to cull and then remove the unnecessary files. There's no need to trim before loading your data, e.g., no keyword searching of email archives--just load the whole thing.
What do you dislike about the product?
Building complex searches, particularly for production purposes, can sometimes be difficult. We've had occasions where we thought two different search strings should yield the same results, i.e., filters only appeared to be rearranged vertically within the string. We've also had some issues where we sought assistance with a production but the assistance happened to be incorrect.
What problems is the product solving and how is that benefiting you?
Inefficiencies of using multiple attorneys to perform review. The AI let's the most knowledgeable attorney train it.
What do you like best about the product?
Search is powerful, simple and intuitive to use. The user guide and FAQ are well laid out and easy to follow. And when I can't figure out the answer for myself, their user support is excellent and gets back to you really quickly. Whenever I have required changes to be made to the platform, for instance recently to increase the variety of user restrictions/permissions, their coding team have made changes within the hour.
What do you dislike about the product?
As with any of these platforms, there is a bit of a learning curve, but spend 2-3 hours with it and you'll be very impressed with what it can do. With some of my reviewers, I would like to be able to write a prompt reminding them to tag documents before moving on, or to write a note when they highlight an item of interest! I don't know how they could make it more user friendly, but some of my colleagues who are less technologically inclined can struggle from time to time.
Recommendations to others considering the product:
By all means look at the market, but Everlaw does the lot and is regularly updated with new and useful features.
What problems is the product solving and how is that benefiting you?
Swift and efficient document review. We will have many more documents to come in in this case, but with Everlaw I am confident that we will be able to get through it all quickly and accurately. In light of the Court's new emphasis on the cost efficiency of document review, minimising the amount of fee earner time spent collating, organising and transmitting documents between users is paramount, and Everlaw allows us to do this easily.