What do you like best about the product?
The most helpful thing for me is the frequent email reminders to send nectar points to my colleagues. Without those reminders, I’d be much less engaged because I get busy at work. Nectar points are easy to assign on the giving end, and they’re just as easy to redeem on the receiving end. I recently redeemed mine for a $100 Visa card, and I used it right away to take my wife to lunch. There are all kinds of gift card options available, which makes it even better.
What do you dislike about the product?
Sometimes I don’t remember how the points translate to $. I think it’s 1,000 points equal $100, but I don’t always have that conversion in mind. It would be nice if certain gift cards could occasionally be “on sale”—for example, 900 points could get you a $100 gift card for select options (similar to how credit card companies do it). Other than that, I can’t really think of anything I dislike.
What problems is the product solving and how is that benefiting you?
I’m an employee at my company, and before Nectar, if we wanted to congratulate an associate for a job well done, we had to email HR and recommend that a physical gift card be delivered to their desk. It also wasn’t clear what gift card amount was considered acceptable, and I wasn’t sure whether they’d even like the gift card I chose. On top of that, the whole process could lag if HR wasn’t around.
Nectar has totally streamlined this and made recognition instant and much easier. Since we’re given a nectar allowance, there’s also no uncertainty about how much we’re allowed to give. I’m not involved in management of the company, so I can’t speak to any behind-the-scenes cost savings or time savings, but from a user perspective it’s been great.